PowerEdge: iDRAC9 FW v7.00.00.00 - Virtual Console - Unable to connect the viewer. Close the window and try again

Summary: This article covers an issue seen with the Virtual Console failing to launch with this error " Unable to connect the viewer. Close the windows and try again " after updating iDRAC9 FW v7.00.00.00. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Error seen when you are trying to Launch the Virtual Console:

Virtual Console error 


Follow this Troubleshooting approach:

  1. Verify if you are launching the iDRAC GUI by IP or FQDN, try the otherwise and see if it helps. 
  2. If its a chrome browser in question, try to launch the Virtual Console using Incognito mode. If multiple extensions are installed in the browser, disable all and then enable Incognito mode and try again. 
  3. Verify the Browser version of Chrome/Firefox/Safari or Microsoft Edge. Update your browser to the latest and try again.
    1. If this is a Chrome browser, we recommend updating to v116.0.5845.141 or later which can get Virtual Console working on iDRAC 7.00.x.x.
  4. Verify if any proxy script is being pushed to the servers by customer and likely the proxy "cuts off" the video stream.
  5. In the end, It is recommended to roll back the iDRAC on any system that exhibits the Issue as its important to Isolate and narrow down. 

 

Review the information found in the - iDRAC 7.00.00.00 Release notes and Known Issues 

Message about virtual console and issue on Safari browser 

Message about virtual console and Chrome must use version 63 or newer 

Message about versions of Edge browser not supported 44.17763.1.0 | 18.17763 

List of supported web browsers 

 

Affected Products

iDRAC9

Products

PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c , PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000217841
Article Type: How To
Last Modified: 07 Mar 2025
Version:  4
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