How to use TechDirect to upload files to Service Request

Summary: This KB details the steps of uploading files to Service Request via TechDirect

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Instructions

  1. Go to https://tdm.dell.com/file-upload/
  2. Under 'Device Verification', enter the valid Service Tag and click 'Verify'. If there is no Service Tag, please use 'dummy' instead. Serial Number is not applicable here.Figure 1: Enter Service Tag
  3. Under 'Contact Preferences', please enter customer's company name (optional), the contact person's name, the Service Request number, the email address of the contact person, and Dell contact email (optional).Figure 2: Enter Contact Preferences
  4. Select the files to be uploaded in the Service Request. You can select maximum 5 files at once. Then click 'Upload now'.Figure 3: Upload the FilesFigure 4: Successfully uploaded
  5. Once the files are uploaded, the contact person will get an email notification to notify the upload success:​​ Figure 5: Email notification
 
 

Affected Products

Converged Infrastructure, Storage
Article Properties
Article Number: 000217933
Article Type: How To
Last Modified: 23 Oct 2024
Version:  2
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