Intel AX211 Does Not Detect Wireless 6E SSID in Brazil

Summary: This article discusses an issue with the Latitude and OptiPlex computers with an Intel AX211 wireless card not detecting the SSID of Wi-fi 6E networks in Brazil.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Latitude 5430
  • OptiPlex Micro Plus 7020
  • OptiPlex Micro 7020

Latitude or OptiPlex computers with the Intel AX211 wireless card may not detect an SSID when using a wi-fi 6 GHz environment.

Customer hardware and settings:

  • Wireless card Intel AX211
  • Wireless mode 802.11 ax
  • The country or region is enabled Wi-Fi in 6 GHz (Wi-Fi 6E, Wi-Fi 7) according to the Wi-fi Alliance site.

Cause

Due to local regulatory approvals for Wifi 6 GHz, it took until after launch of this model, support on the platform requires a BIOS update to enable this feature.

Resolution

For Latitude 5430:

Update the BIOS to version 1.21.0 or later. The enhancement added in that version Added support for Wi-Fi 6E in Brazil.

For OptiPlex Micro 7020 and OptiPlex Micro Plus 7020:

  • Check that the Intel Wireless Lan driver is supported. Ensure update to 23.9.0.0.2 or later. Check the Drivers & Downloads section of the OptiPlex 7020 product page for the latest driver.
  • The engineering department is working on a fix to be released in BIOS v1.14.1 or later. The updated BIOS is posted to the computer's support page once it is available.

Affected Products

Latitude 5430, OptiPlex Micro 7020, OptiPlex Micro Plus 7020
Article Properties
Article Number: 000222078
Article Type: Solution
Last Modified: 15 Apr 2025
Version:  10
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