Out of Warranty Support options

If the support entitlement for your unit is expired, review your options below to determine how to proceed with support.

Support entitlement can be determined using Dell System Information or by entering your Service Tag at Warranty & Contracts | Dell US. For clarification of entitlement status call our support team at 1 (800) 945-3355 or open a case and attach your proof of purchase for review.

Quotes for renewal can be requested by opening a case using https://www.dell.com/support/incidents-online/en-us/ContactUs. A Time and Materials specialist will reach out within 48 business hours.

United States, Canada, and Latin America: If preferred, you may choose to pay a One-Time Fee (OTF) for remote service with a technical specialist (phone, zoom, teams, so forth). The One-Time Non-refundable Fee Quote includes:

• 2 hours with a remote technician for a single technical issue
• The fee covers remote support for all standard in scope issues.
• A technician will remote troubleshoot to isolate the issue and resolve it if possible.
  • Hardware troubleshooting to isolate hardware fault
  • Software troubleshooting to remedy issue
• NOTE: If the issue is on a different Dell Technologies device, the engineer will handle it in place or engage the appropriate team for assistance.

Out Of Warranty One-Time Fee Quotes do not include:

• Parts
• Onsite Labor
• New System Configuration
• Setup or Install (covered under
• Installation services)
• Performance Tuning
• Data recovery
• Product key

To proceed with paying the One-Time fee, open a case using https://www.dell.com/support/incidents-online/en-us/ContactUs. A Time and Materials specialist will reach out within 48 business hours.

Alternatively, try contacting the renewals sales team using one of the following Phone Options:

Out of Warranty Hardware Repair and Warranty Renewals

• US Direct Phone #: 1-800-288-4410
• CA Direct Phone #: 1-866-440-3355
• Warranty Renewals #: 1-800-348-6147

Not ready to purchase support? Try self-help resources to attempt to resolve your issue. We have included some resources below which may be helpful.

Forums: Search our online community resources for your issue through the links below. You can also post a detailed question for the community representatives to review and suggest potential fixes.

• Server Forums
• Storage Forums
• Wyse Forums
• Popular Discussion Forums

Tech Center: Blogs, wikis, and whitepapers are located in the links below.

• Tech Center for PS Series (Storage)
• Tech Center for PS Series (Server)
• Tech Center for Wyse

Videos

• Dell Support Videos
• Wyse video series on YouTube