Out of Warranty Support Options
Summary: This article shows some support options for out of warranty assets.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
If the support entitlement for your unit is expired, review your options below to determine how to proceed with support.
Support entitlement can be determined using Dell System Information or by entering your Service Tag at Warranty & Contracts . For clarification of entitlement status, open a case and attach your proof of purchase for review.
You may choose to pay a One-Time Fee (OTF) for remote service with a technical specialist (phone, zoom, teams, so forth). The One-Time Non-refundable Fee Quote includes:
- 2 hours with a remote technician for a single technical issue
- The fee covers remote support for all standard in scope issues.
- A technician remotely troubleshoots to isolate the issue and resolve it if possible.
- Hardware troubleshooting to isolate hardware fault
NOTE: If the issue is on a different Dell Technologies device, the engineer handles it in place or engages the appropriate team for assistance.
One-Time Fee (OTF) is effective for APJC countries from November 2025.
Out Of Warranty One-Time Fee Quotes do not include:
- Parts
- Onsite Labor
- New System Configuration
- Setup or Install (covered under
- Installation services)
- Performance Tuning
- Data recovery
- Product key
To proceed with paying the One-Time fee, open a case using Contact Technical Support. A Time and Materials specialist reaches out within 48 business hours.
Alternatively, try contacting the renewals sales team using one of the following Phone Options:
- Out of Warranty Hardware Repair and Warranty Renewals
- US Direct Phone #: 1-800-288-4410
- CA Direct Phone #: 1-866-440-3355
- Warranty Renewals #: 1-800-348-6147
Not ready to purchase support? Try self-help resources to attempt to resolve your issue. Included below are some resources which may be helpful.
Forums:
Search our online community resources for your issue through the links below. You can also post a detailed question for the community representatives to review and suggest potential fixes.
Tech Center:
Blogs, wikis, and whitepapers are located in the links below:
Videos:
Article Properties
Article Number: 000223825
Article Type: How To
Last Modified: 25 Nov 2025
Version: 9
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