Dell Networking N2200 Link Failures or Stuck in Boot Loop

Summary: Switch port failures with no link and LED down. Occasionally a switch gets stuck in a boot-loop.

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Instructions

Issue

Switch port failures with no link and LED down. Occasionally a switch gets stuck in a boot loop. Below are the errors that are logged on the failed units:
  
AQuantia PHY 0x1 unknown sysIntfCurrentMode = 1
AQuantia PHY 0x1 unknown sysIntfCurrentMode = 1
AQuantia PHY 0x1 unknown sysIntfCurrentMode = 1
AQuantia PHY 0x1 unknown sysIntfCurrentMode = 1
AQuantia PHY 0x1 unknown sysIntfCurrentMode = 1
PTB file to be loaded on PHYID:0x1 device:0x4
Failed to load PTB file on PHYID:0x1, aq_rv=246
BRCM:hpcAqPhyReset: Failed to load PTB file on BCMport:47 phy addr:0x1
 
Note: The messages are shown on bootup in the error condition. Also, if we run any interface-related commands after bootup, it will show these errors on the console.

Platforms Impacted: N2248PX, N2248X, N2224PX, N2224X
 

Root-Cause

PHY degradation (SPI interface failure) causes read failures from SPI flash. Unable to read PHY firmware programming from SPI Flash after an estimated 1.5 years in the field.
 

Resolution

Update the OS6 firmware version to 6.6.3.15 or 6.7.1.1 and higher to resolve the issue.

Find the most current software here:
PowerSwitch N2200-ON Series - Drivers and Downloads


Affected Products

PowerSwitch N2200-ON Series
Article Properties
Article Number: 000228026
Article Type: How To
Last Modified: 23 Aug 2024
Version:  1
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