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Dell EMC Avamar 19.7 Release Notes

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Troubleshooting and getting help

The Avamar support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may resolve a product issue before contacting Customer Support.

To access the Avamar support page:

  1. Go to https://www.dell.com/support.
  2. Type a product name in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword search box.
  3. Select the product from the list that appears. When you select a product, the Product Support page loads automatically.
  4. (Optional) Add the product to the My Products list by clicking Add to My Saved Products in the upper right corner of the Product Support page.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

  1. Go to https://www.dell.com/support.
  2. Under the Support tab, click Knowledge Base.
  3. Type either the solution number or keywords in the search box. Optionally, you can limit the search to specific products by typing a product name in the search box and then selecting the product from the list that appears.

Online communities

Go to Community Network at https://www.dell.com/community for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all products.

Live chat

To engage Customer Support by using live interactive chat, click Join Live Chat on the Service Center panel of the Avamar support page.

Service requests

For in-depth help from Customer Support, submit a service request by clicking Create Service Requests on the Service Center panel of the Avamar support page.

NOTE To open a service request, you must have a valid support agreement. Contact a sales representative for details about obtaining a valid support agreement or with questions about an account.

To review an open service request, click the Service Center link on the Service Center panel, and then click View and manage service requests.

Enhancing support

It is recommended to enable ConnectEMC and Email Home on all Avamar systems:

  • ConnectEMC automatically generates service requests for high priority events.
  • Email Home sends configuration, capacity, and general system information to Customer Support.

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