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SupportAssist for Home PCs User’s Guide

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Getting support

SupportAssist enables you to contact Dell Technologies technical support agents through phone, chat, or social media. The Support > Get Support page lists the help and support options available for your PC. The help and support options that you can access depend on the service plan of your PC and your region. For information about the help and support options available for various service plans, see SupportAssist capabilities and Dell service plans.

NOTE:If Internet connectivity is not available, only the Dell Technologies technical support contact numbers for your region are displayed.

The following table describes the help and support options that are displayed on the Get Support page:

Table 1. Get Support pageThis table describes the help and support options that are displayed on the Get Support page.
Feature Description
Carry-in Service Locator1 Find the nearest Dell authorized carry-in service center based on ZIP or postal code, city, or state.
Call us1 Depending on your region, contact Dell Technologies technical support using the displayed contact numbers.
Connect with Social Media Contact Dell Technologies technical support through social media platforms such as WeChat, WhatsApp, Facebook Messenger, or Line depending on your region.
Open a Support Request Manually create a support request for a hardware or software issue. For instructions to create a support request, see Create a service request.
Let us work on your PC remotely Allow a technical support agent to remotely access and control your PC to troubleshoot issues. For instructions to start a session, see Remote troubleshooting.
Send files to Tech Support Send files to Dell Technologies technical support describing the issue on your PC or send files that a technical support agent requests for.
NOTE:The maximum size of the file that you can send is 4 MB.
For information about sending files to Dell Technologies technical support, see Send files to Dell Technologies technical support. For information about sending the PC activity log file to Dell Technologies technical support, see Send log files to Dell Technologies technical support.

1 This information is always displayed in the language applicable to the location in which the PC was purchased.

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