SupportAssist for Home PCs User’s Guide

Home

The SupportAssist Home page allows you to view and take various actions to optimize the PCs.

When you open SupportAssist for the first time or have not performed any scan or optimization, the default view of the Home page is displayed. To optimize your PC for the first time, click Optimize now on the Optimize your PC card to initiate all the scans and optimizations.

If you have run scans or optimizations earlier, the following details are displayed on the Home page and the History page:

• Amount of hard drive space reclaimed.
• Number of driver updates that are installed or number of available driver updates.
• Number of files optimized.
• Number of viruses or malware removed.

On the upper right corner of the user interface, you can:

• Sign in to SupportAssist. After you successfully sign in, your first name and last name are displayed.
• Change the user interface language using the drop-down list.
• View the current Dell service plan for your PC.
• Click the service tag to view the following details about your PC:
  • Details about your Support services—details about the services and offers available for your PC, for example, Dell Migrate.
  • Service Tag—the unique identifier of the PC. The Service Tag is an alpha-numeric identifier.
  • Express Service Code—numerical sequence that can be used during automated phone help, for example, 987-674-723-2.
  • SupportAssist version—version of SupportAssist installed on your PC.
  • Memory—amount of RAM installed in the PC, for example, 64 GB.
  • Processor—type of processor installed in the PC, for example, Intel Core i5 6200U.
  • Operating System—operating system installed on the PC, for example, Microsoft Windows 11 Enterprise.

Depending on the service plan of the PC, you can also perform the following optimizations from the Home page:

• Full system scan—check for updates and optimize the performance of the entire PC. See Perform a full system scan.
• Update software—update your software to resolve issues and increase stability. See Update software.
• Scan hardware—scan your PC hardware to check for and resolve issues. See Scan hardware.
  NOTE:If you do not have administrator rights on the PC, the Scan Hardware option is not enabled.
• Boost performance—free up hard drive space, remove clutter, and improve performance with file optimization. See Boost performance.
• Optimize network—update device settings to ensure that your network is efficient and reliable. See Optimize network.
• Remove viruses—isolate and remove the files that are infected by viruses and malware to keep your PC secure. See Remove viruses.
• Open MyDell—opens the MyDell application if the MyDell version 3.0 or later is installed on the PC. See About MyDell.

The Home page also displays various important notifications that you can view and act on, for example, when an update is available, when your service plan expires, and so on.