PowerProtect Data Manager 19.14 File System User Guide

Update the File System agent on Windows in interactive mode

Use this interactive procedure to update the File System agent on supported Windows systems.

1. In the PowerProtect Data Manager UI:
   1. Click , and then select Downloads from the System Settings menu.
   2. Select the File System agent download package for Windows, fsagent19x_win_x64.zip.
   3. Download the package in the location that you want to install the File System agent.
      NOTE:During update, or fresh installation in case of coexistence, the File System agent will be installed on previous install path of the File System agent, or the path of a previously installed Application agent.
2. Run the fsagent-19.x.x.x.exe program.
3. Follow the update steps in the wizard to provide the installation location and the PowerProtect Data Manager server IP address.
   NOTE:If another application agent is already installed on the client and registered to PowerProtect, ensure that you register the agent with the existing PowerProtect Data Manager server IP. When you register the agent with a PowerProtect Data Manager server that is different from the currently registered server, no warning message appears, and requests are routed to the newer server instance.
   If PowerProtect Data Manager communications port is not enabled, you can change the firewall rule setting now as part of this update by selecting the Configure the Windows Firewall option.

   NOTE:

   When the Configure the Windows Firewall option is enabled, the installation creates the Windows firewall rule that allows inbound and outbound connections for the agent service process. Installation of the File System agent requires a selected port on the File System agent host (selected from the supported port ranges 7000 to 7009 and 7012 to 7020) and port 7001 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the File System agent and PowerProtect Data Manager.

   If the Microsoft application agent is already installed and firewall rules are configured, then the Configure the Windows Firewall option is selected by default but disabled for the File System agent.

   To select the port for communication between PowerProtect Data Manager and the File System agent, select Agent Service Port and specify the port number from the supported port ranges 7000 to 7009 and 7012 to 7020.

   NOTE:If you do not specify a port number, the default port 7000 is used as the communications port. The ports 7010 and 7011 are used by the agent service message bus.

   To select a preferred host address for communication, select Preferred application host address for communication and then an entry from the drop-down list. The preferred host address can be an IPv4 address, an IPv6 address, or a fully qualified domain name (FQDN).

   NOTE:Selecting an FQDN ensures continued communication between PowerProtect Data Manager and the application agent host when the IP address changes. Using an FQDN is recommended for DHCP environments and other environments where static IP addresses can change. If the preferred address is an FQDN, ensure that lookup is enabled in the PowerProtect Data Manager UI. If lookup is not enabled, the preferred address defaults to an IP address.
4. Click Upgrade.
   The following msi files are used for the installation:

   • AgentService.msi—Installs or updates the agent service component for File System agent.
   • BBBWT.msi—Installs the block-based backups driver.
   • Fsagent.msi—Installs the File System agent related files and folders.
5. Click Finish.
   NOTE:If a change occurred to the FQDN of the client, the installation completes successfully but the registration fails. To reregister the client to the correct FQDN, use the Modify option under Add/Remove programs for the File System agent, and then restart the agent service on the client.