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PowerProtect Data Manager 19.14 File System User Guide

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Update the File System agent on Windows in silent mode

Use the following commands to perform a silent update of the File System agent on Windows.

To perform the silent update to the default path, run: 

fsagent-19.x.x.x.exe /s PPDMHostName=<PPDM_server_IP> ForceUpgrade=1

To perform the silent update to a different path, run: 

 fsagent-19.x.x.x.exe /s PPDMHostName=<PPDM_server_IP> ForceUpgrade=1
ProductInstallPath="D:\alternate_path"

To enable the default PowerProtect Data Manager communications port 7000, if Windows firewall rules have not been previously configured, run: 

fsagent-19.x.x.x.exe /s PPDMHostName=<PPDM_server_IP> EnableFirewallRules=1 ForceUpgrade=1

To enable the PowerProtect Data Manager communications port 7009 and preferred application host address (as FQDN) for communications, if Windows firewall rules have not been previously configured, run: 

fsagent-19.x.x.x.exe /s PPDMHostName=<PPDM_server_IP> EnableFirewallRules=1 AgentServicePort=7009 PreferredAddress=blrv167a202.ppdm.com ForceUpgrade=1

When EnableFirewallRules is enabled (set to '1'), the installation creates the Windows firewall rules that allow inbound and outbound connections for the agent service process. Installation of the File System agent requires a specified port on the File System agent host (specified from the supported port ranges 7000 to 7009 and 7012 to 7020) and the port 7001 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the File System agent and PowerProtect Data Manager.

NOTE:If you do not specify a communications port on the File System agent host, the default port 7000 is used as the communications port. The ports 7010 and 7011 are used by the agent service message bus.

The change in EnableFirewallRules configuration will take place only on first-time installation or upgrade of the agent service.

NOTE:PPDMHostName is a mandatory option in the command line. If a value is not provided, but the agent service component has been installed by another agent, update will succeed, but without PowerProtect registration, so that it will not be possible to initiate backups from the UI. However, if the agent service component has not been installed by another agent, then update will fail. Specifying ProductInstallPath is optional, but if used, the value cannot be empty. When the ProductInstallPath value is provided during update or coexistence, but the install path is not the same as that of the previously installed file system or already installed agents, installation fails.

For File System agent silent update, or coexistence where common components are installed on the host:

  • If common components are installed on the host, a File System agent update requires the additional option ForceUpgrade=1.
  • All agents running on a client must be registered to the PowerProtect Data Manager server and must be updated to the same version.
  • PowerProtect Data Manager does not support agents running different versions on the same client. Setting ForceUpgrade=1 masks the prompt that requests users to update any other agents installed on that client to the same version to which the File System agent is being updated.

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