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Dell EMC iDRAC Service Module 3.1 User’s Guide

SupportAssist Collection Settings

You can navigate in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set the location.

Identification Information

You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following options:
  • No
  • Yes

Email Notifications

You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is uploaded. From the Receive Email Notifications drop-down menu, select any of the following:
  • Yes
  • No
You can also select the language preference. The available languages are:
  • English
  • German
  • French
  • Japanese
  • Spanish
  • Simplified Chinese

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:
  • Enable
  • Disable
You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections drop-down menu:
  • Weekly
  • Monthly
  • Quarterly
  • Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down menu.

After setting the preferences, click Apply to save the changes.

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