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Dell EMC iDRAC Service Module 3.1 User’s Guide

SupportAssist Registration

Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet connection is available.
  1. Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature. The SupportAssist Registration wizard is displayed.
  2. On the Welcome tab, click Next.
  3. On the Contact and Shipping Info tab, provide your primary contact information such as First Name, Last Name, Phone Number, Alternate Number, Email Address, Company Name, Address Line 1, Address Line 2 , City, State, Zip Code, and Country.
    • NOTE: You can add the secondary contact information, by clicking the Add Secondary Contact Information option.
    • NOTE: To continue with the registration, you must fill all the mandatory information required.
  4. After filling the contact and shipping information, click Next.
  5. Read the software license agreement, select I accept the terms of the license agreement, and then click Register.
    • NOTE: It might take few minutes to complete the registration process. After the registration is completed successfully, you will get a welcome email from SupportAssist to the email address being registered.
  6. On the Summary tab, view the Registration ID and Automatic Features current setting details.
  7. To close the SupportAssist Registration wizard, click Close. In the SupportAssist page, if you navigate to the bottom you can view the contact information.
  8. Click the Edit option to make any changes in the primary or secondary contact information. Click Save to apply the changes.

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