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Dell EMC iDRAC Service Module 3.1 User’s Guide

SupportAssist Collection

The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and relevant application data and compresses the information being collected. Currently, you have to manually run the OS Collector tool to generate the SupportAssist Collection Report. Using iDRAC Service Module, the OS Collector tool automatically collects relevant OS and hardware information. Automatic Support Log collection includes OS and Application Information Collection.

By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process is automated.

You can perform the SupportAssist collection function by clicking the Start a Collection button in the SupportAssist home page.
You can start a collection in any of the following methods:
  • Manual
  • Event-Based
  • Schedule-Based

Data to Collect

SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled cadence. You can collect the following type of information:
  • System Information
  • Storage Logs
  • OS and Application Data
  • Debug Logs

Collection Preferences

User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to save the collection reports:
  • Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.
  • Save Locally
  • Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

  • NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature.
  • NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.

Anonymous Collection of Report

Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC firmware for the anonymous collection is iDRAC 3.15.15.

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