Dell PowerStore Planning Guide

Configure the initial setup of Support Connectivity

1. Click Settings and under Support select Support Connectivity.
   The Support Connectivity page appears with Support Contacts selected.
2. Type in the required information.
   NOTE:The First Name and Last Name of the Primary Contact are mandatory, and the Email or Phone (at least one is required) of the Primary Contact. Providing information for the Secondary Contact is optional. Your Support Connectivity contact information is critical for a quick response to support issues and must be accurate and current. Also, you can view the Privacy Policy and the Telemetry Notice by selecting the related link in the Support Contacts introductory text.
3. Click Apply to save the information.
   NOTE:You must click Apply before you can navigate from Support Contacts and select Connection Type; otherwise, a prompt appears asking whether to cancel the navigation move or to discard the information that you typed in.
4. Select Connection Type.
   NOTE:When the initial setup of Support Connectivity has not been configured, the status is shown as Disabled.
5. Click the Enabled/Disabled control to begin enabling Support Connectivity.
   NOTE:With PowerStore operating system version 4.0 or later versions, Support Connectivity runs a precheck as part of its enablement process to proactively confirm that it is ready to be enabled. If the precheck determines that enabling Support Connectivity will fail, it remains disabled. Also, notifications are provided along with actionable steps to take to remedy issues that are discovered during the precheck. See Support Connectivity enablement precheck for more information about the Support Connectivity precheck.
   The End User License Agreement (EULA) appears.
6. Click Accept to accept the EULA and enable Support Connectivity.
   Support Connectivity can be disabled, however, it is not recommended. Also, if the EULA is not accepted, Support Connectivity cannot be enabled.
   The Enabled/Disabled control should move to the right and change its indication to Enabled. However, the connection status will not change until after you enter the necessary configuration information and click Apply.
7. Select the Type of Support Connectivity option that you intend to use from the list.
8. Depending on which type of Support Connectivity option you select, do one of the following:
   • For the Connect via Secure Connect Gateway option:
     • Specify the IP address of each gateway server, the primary server and, if available, the backup server.
       NOTE:Each gateway server must be up and running before you configure your appliance to use it.
     • Port 9443 is the default port and cannot be changed.
   • For the Connect Directly option:
     • If your network connection uses a proxy server, specify the IP address of the proxy server.
       NOTE:The proxy server must be up and running before you configure your appliance to use it.
     • Use the controls to select the number of the port that will be used to connect to the proxy server in your network.
       NOTE:Port 3128 is the default that is used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the appliance and a Proxy server. If the default or user-specified port is closed, communication with the appliance through the port is not available.
9. Depending on which type of Support Connectivity option you select, do one of the following:
   • For the Connect Directly option, go to the next step.
   • For the Connect via Secure Connect Gateway option, select Test Connection for each configured gateway server to check the status of the connection to the gateway server.
   NOTE:If the connectivity status appears to remain as Transitioning and does not change after several minutes (the time it should take to test connectivity), contact your service provider.
10. The Connect to CloudIQ checkbox is selected by default; if you do not want to send files to CloudIQ and be able to use the Cybersecurity application, clear the checkbox; otherwise, leave the checkbox selected.
11. The Remote Support checkbox is selected by default; if you do not want to allow support engineers who are authorized by your service provider to securely troubleshoot your system, clear the checkbox; otherwise, leave the checkbox selected.
12. Select Send Test Alert to send a test alert to your service provider to ensure end-to-end connectivity.
13. Select Apply to retain the Support Connectivity configuration information.