Dell PowerStore Planning Guide

Support Connectivity options

The Support Connectivity options that are available by which to send appliance information to your service provider for remote troubleshooting are:

• Connect via Secure Connect Gateway—This option is for centralized Support Connectivity where secure connect gateway software runs on a customer-supplied gateway server with two-way file transfer, which includes:
  • Call-homes
  • CloudIQ and Cybersecurity support
  • Software notifications
  • Operating environment and firmware download from your service provider to the cluster
  It also includes remote access for the support personnel of your service provider. The gateway server is the single point of entry and exit for all IP-based Support activities for the appliances that are associated with the gateway.
• Connect Directly—This option is for distributed Support Connectivity where secure connect gateway software runs on individual appliances with the same two-way file transfer as connecting through a gateway server.

Another option, Disabled, is available but not recommended. If you select this option, your service provider will not receive notifications about issues with the appliance. You may need to collect appliance information manually to assist support representatives with troubleshooting and resolving problems with the appliance.