Dell PowerStore Planning Guide

Requirements for Support Connectivity using Connect Directly

The following requirement is applicable to the Connect Directly Support Connectivity implementation:

• Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to your support provider. Failure to open port 8443 results in significant performance impact (30–45 percent). Failure to open both ports may result in a delay in resolving issues with the end device. Also, if the connection uses a Proxy server, port 3128 is the default used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the storage system and the Proxy server. If the default or user-specified port is closed, communication with the storage system through the port will be unavailable.