Dell PowerStore Planning Guide

Support Connectivity remote support

Support Connectivity and its remote support feature are disabled by default. As part of enabling Support Connectivity and to use its remote support services, you must accept the End User License Agreement (EULA). Otherwise, Support Connectivity cannot be enabled and its remote support feature cannot be used. Once the Support Connectivity EULA is accepted, Support Connectivity and its remote support feature can be configured.

Enabling the remote support feature allows support engineers who are authorized by your service provider to securely access and troubleshoot your system. This feature allows your service provider's support personnel to remotely log in to the system to address issues that may occur. Support personnel can remotely log in to your system through SSH or PowerStore Manager. Your support contract determines what and when support personnel are allowed to do. By enabling this feature, you grant access to your system so that troubleshooting and fixing issues can happen as they occur. For example, if a call home, data unavailable or loss, or any otherwise abnormal event occurs, this feature allows your service provider's support personnel to respond faster to correct issues.