Dell PowerStore Planning Guide

Manage Support Connectivity settings

1. In PowerStore Manager, select Settings and, under Support, select Support Connectivity.
   The Support Connectivity page appears.
2. To modify the configuration settings of Support Connectivity, do one or more of the following actions as needed:
   NOTE:You must click Apply before you can navigate from either Support Contacts or Connection Type after changes have been made under either tab; otherwise, a prompt appears asking whether to cancel the navigation move or to discard the information that you typed in.
   • Change or delete the information for the Primary Contact or Secondary Contact, or both.
     NOTE:With PowerStore operating system 2.1. and later releases, this feature cannot be enabled unless the Primary Contact information with the required values is provided. Also, the Primary Contact information can only be deleted when the feature is disabled. The First Name and Last Name of the Primary Contact are mandatory, as well as the Email or Phone (at least one is required) of the Primary Contact. Providing information for the Secondary Contact is optional. Your Support Connectivity contact information is critical for quick response to support issues and must be accurate and current. Also, you can view the Privacy Policy and the Telemetry Notice by selecting the related link in the Support Contacts introductory text.
   • Click the Enabled/Disabled control to enable or disable Support Connectivity.
     NOTE:The connection status will not change until after you click Apply.
     NOTE:With PowerStore operating system version 4.0 or later versions, Support Connectivity runs a precheck as part of its enablement process to proactively confirm that it is ready to be enabled. If the precheck determines that enabling Support Connectivity will fail, it remains disabled. Also, notifications are provided along with actionable steps to take to remedy issues that are discovered during the precheck. See Support Connectivity enablement precheck for more information about the Support Connectivity precheck.
   • Change the Connection Type option you intend to use and provide any related information that is required.
     • For the Connect via Secure Connect Gateway option:
       • Specify the IP address of each gateway server, the primary server and, if available, the backup server.
         NOTE:Each gateway server must be up and running before you configure your appliance to use it.
       • Port 9443 is the default port and cannot be changed.
     • For the Connect Directly option:
       • If your network connection uses a proxy server, specify the IP address of the proxy server.
         NOTE:The proxy server must be up and running before you configure your appliance to use it.
       • Use the controls to select the number of the port that will be used to connect to the proxy server in your network.
         NOTE:Port 3128 is the default used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the storage system and a Proxy server. If the default or user-specified port is closed, communication with the storage system through the port will be unavailable.
   • For the Connect via Secure Connect Gateway option, select Test Connection for the configured gateway servers to check the status of the connection to the gateway servers.
     NOTE:If the connectivity status appears to remain as Transitioning and does not change after several minutes (the time it should take to test connectivity), contact your service provider.
   • Send a test alert to your service provider to ensure end-to-end connectivity.
   • Change the Connect to CloudIQ setting.
     NOTE:To send files to CloudIQ and be able to use the Cybersecurity application, select the checkbox; otherwise, clear the checkbox.
   • Change the setting for Remote Support.
     NOTE:If you want to allow support engineers authorized by your service provider to securely troubleshoot your system, select the checkbox; otherwise, clear the checkbox.
3. Select Apply to retain the Support Connectivity configuration information.