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Dell PowerStore Planning Guide

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Operational description of Support Connectivity

The following features are available with a warranty or ProSupport Enterprise Suite coverage:

NOTE:Secure Remote Services and SupportAssist Enterprise capabilities are now part of secure connect gateway.
  • Proactive, automated issue detection, case creation and notification
  • Accelerated issue resolution with remote support and secure, two-way communication between your service provider and your storage environment
  • Analytics-based recommendations for support and services
NOTE:It is strongly recommended that you enable Support Connectivity to accelerate problem diagnosis, perform troubleshooting, and help speed time to resolution. If you do not enable Support Connectivity, you may need to collect appliance information manually to assist your service provider with troubleshooting and resolving problems with your appliance. Also, Support Connectivity must be enabled on the appliance for data to be sent to CloudIQ and to enable use of the Cybersecurity application.

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