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SC5020 and SC5020F Storage System Owner’s Manual

Install a Storage Controller

Install the storage controller into the storage system chassis.

About this task

The cover of the storage controller indicates which slot the storage controller operates in.
  • Storage controller 1 goes into the top slot.
  • Storage controller 2 goes into the bottom slot.


  1. Remove the service baffle from the slot in the chassis.
    • CAUTION: To prevent a thermal shutdown of the storage system, the storage controller must be installed within three minutes of removing the service baffle.
  2. Use both hands to grasp both sides of the storage controller and position it into the open slot on the chassis.
  3. Push the storage controller into the slot.
  4. Push the release lever toward the chassis until the storage controller clicks into place. The storage controller is powered on and boots up.
    • NOTE: If the Storage Center software on the storage controller is older than the software on the existing storage controller, the storage system updates the storage controller with the software version on the existing storage controller. The Storage Center software update on the storage controller could take 15 to 45 minutes to complete.
  5. Reconnect all the cables to the storage controller.
  6. Use Dell Storage Manager to make sure that the storage controller is recognized and shows as up and running.
  7. Clear the storage controller swap status from the Hardware tab in Dell Storage Manager . For instructions, see the Dell Storage Manager Administrator’s Guide .

Next steps

  1. Use Dell Storage Manager to send SupportAssist information to technical support.
  2. Contact technical support to let them know that you have completed a repair.

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