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Service and Support

From Overwhelmed to Empowered: Tackling Your Windows 11 Upgrade

Sep 22, 2025Dan Oldroyd
self healing pcs - AI PCs - tech support - customer service - customer support - self help - predictive AI - Dell - Dell Technologies - customer
Innovation

Self-Healing PCs: The Future of Tech Support

Jun 13, 2024Laura Trammell
Dell PremiumDell ProInnovation
user community - customer experience - Dell - Dell Technologies
Customer

The Power of Community: Elevating the Customer Experience

Apr 11, 2024Michelle Best
Customer
commercial pcs - bios - firmware - support
Innovation

The Most Manageable Commercial PCs – From Dell

Apr 4, 2024Amy Price
Dell ProDell Pro MaxInnovation
Dell Optiplex 7400 AIO thin client on desk with keyboard, mouse, headphones and writing notebook.
Software-Defined Infrastructure

The Crucial Industry Impacts of Dell Thin Clients

Nov 29, 2023Dell Technologies
CustomerSoftware-Defined Infrastructure
Software-Defined Infrastructure

Efficiency and Security: The Benefits of Dell Thin Clients

Oct 16, 2023Dell Technologies
CustomerSoftware-Defined Infrastructure
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Customer

The Winning xOps Trifecta

Dec 7, 2022Brad Maltz
CustomerDigital Transformation
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Marketing Campaign Claims/Legal Disclaimers

1. Returns The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See dell.com/returnpolicy.

2. Expedited Delivery: Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers subject to change, not combinable with all other offers.

3. Onsite Service After Remote Diagnosis and Other Important Information: *On-site Service or Advanced Exchange Service after remote diagnosis: (a) On-site Service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply. (b) Advanced Exchange Service replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Service is subject to country availability. (c) For complete details about On-site Service or Advanced Exchange Service, see dell.com/servicecontracts[ ↑ ].

4. Accidental Damage-Additional Information: Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return damaged unit to Dell. Limit of 1 qualified incident per contract year. For more information, consumers visit Accidental Damage Service Contract (Consumer) or commercial customers visit Accidental Damage Service Contract (Commercial).

5. PowerScale optimizes your workloads with up to 186PB per cluster. - Based on Dell analysis, July 2023.

Feel the flexibility of PowerScale. 9.5x more PB per cluster than Pure FlashBlade//S.5 - Based on Dell analysis, July 2023.



6. PowerStore intelligently automates with 5x better data density. - Based on Dell internal analysis using publicly available specs in August 2023 comparing maximum effective capacity for PowerStore 1200 and FlashArray //X20. Assumes average 4:1 data reduction for Power vary.

 PowerStore delivers 5x better data density than Pure FlashArray//X20. - Based on Dell internal analysis using publicly available specs in August 2023 comparing maximum effective capacity for PowerStore 1200 and FlashArray //X20. Assumes average 4:1 data reduction for Power vary.


7. World's broadest storage portfolio with comprehensive security features. - Based on Dell analysis of Primary, Unstructured, PBBA and HCI segments, April 2023.

8. Special Offer: Purchase any Pro Laptop and get Dell Pro 14 Plus Portable Monitor - P1425 for only $209.99. Qualifying Pro Laptops include Dell Pro, Dell Pro Plus, Dell Pro Premium, Dell Pro Essentials, Dell Pro Max, Dell Pro Max Plus, and Dell Pro Max Premium Laptops. Discount reflected in cart. Offer ends 5/4/2026 11:59 PM CST. Limited time Offer. Limit of 5 items per order. Offer subject to change. Discount Pricing not available when Dell Pro 14 Plus Portable Monitor - P1425 is purchased as a stand-alone product. Dell cannot be responsible for pricing or other errors and reserves the right to cancel orders arising from such errors.

10. An all-Dell IT environment is up to 22.4% cheaper with accessories versus a heterogeneous Dell and Apple environment. - Based on a Principled Technologies report commissioned by Dell Technologies, "Lower cost, more choice: The benefits of choosing all-Dell business laptops," June 2023. Actual results may vary. Full Report

11. Dell offers more business laptop and mobile workstation models and form factors, more monitor models and more options to customize device configuration than Apple. - Based on a Principled Technologies report commissioned by Dell Technologies, "Lower cost, more choice: The benefits of choosing all-Dell business laptops," June 2023. Actual results may vary. Full Report

12. The CES Innovation Awards are based upon descriptive materials submitted to the judges. CTA did not verify the accuracy of any submission or of any claims made and did not test the item to which the award was given.

13. Based on May 2024 Strategic Thermal Lab report commissioned by Dell Technologies using Cinebench 2024 Multi-Core, 10-minute-stress test - April 2024 comparing Internal Test Data with XPS 13, Snapdragon X Elite - X1E80100, Qualcomm Adreno graphics, 64GB memory, 2TB SSD vs. MacBook Air 13, M3 8-core CPU, 10-core GPU, 16GB memory, 512GB SSD. 

14. Dell has the industry’s most comprehensive portfolio of multi-cloud-capable storage from a single vendor. Based on Dell analysis, February 2024. 

15. The world’s most comprehensive storage portfolio with robust security. Based on Dell analysis of Primary, Unstructured, PBBA, and HCI segments, February 2024. 

16. For supported systems and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) or administrator guide (SupportAssist for Business PCs version for PC fleet management) and click "supported PCs". Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities, view our administrator guide and click "Connect and manage capabilities and Dell service plans". For Dell Care Suite, Premium Support Suite, or Alienware Care Suite for PCs capabilities, view the user guide and click "SupportAssist capabilities and Dell service plans".

17. Based on Dell analysis of cybersecurity software capabilities, flexibility-related features including functional, operational and hardware flexibility; and efficiency-related features including data reduction, storage capacity, data protection overhead, hardware, rack units, lifecycle management, and ENERGY STAR certified configuration, June 2024. 

18. Based on Dell analysis of public information on data reduction guarantees, April 2024. See terms and conditions for details at: https://www.delltechnologies.com/asset/en-us/products/storage/legal-pricing/dr-guarantee-tc-powerscale.pdf. Actual data reduction rates will vary.

19. World's first ethernet-based NVIDIA DGX SuperPOD certified storage. Based on Dell analysis, March 2024.


△ Xbox Game Pass: Subscription continues automatically at regular monthly price unless cancelled. Subject to xbox.com/subscriptionterms. Terms and exclusions apply. Game catalog varies over time, by region, and by device. System requirements vary by game. All rights reserved. xbox.com/gamepass, ea.com/ea-play/terms.

*Dell Rewards: $25 sign-up bonus Dell Rewards available 3/2/2026 through 4/17/2026. Valid for new Dell Rewards members only. Rewards up to 9% excludes taxes and shipping. Base reward value is 3% back. 9% back is available on all Alienware monitors for a limited time. Rewards expire on the 15th day of the fourth month following the month in which they were earned. The total amount of Rewards Points that can be earned each Dell fiscal quarter shall not exceed 200,000. (The Dell fiscal calendar begins in February.) Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain monitors, batteries and adapters and is available in Continental (except Alaska) U.S. only. Other exceptions and restrictions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See full program terms at https://www.dell.com/en-us/lp/dell-rewards 

Pricing: The pricing available on this site is Dell’s pricing for online purchases only. No discounts apply to Dell’s online pricing other than the savings listed on this site. Any promotional savings listed on this site are referenced off the Estimated Value of the applicable product or service, unless otherwise stated. “Estimated Value” is Dell’s estimate of product value based on industry data, including the prices at which third-party retailers have offered or valued the same or comparable products, in its most recent survey of major online and/or off-line retailers. Third-party retailer data may not be based on actual sales. If you have contractual terms with Dell that refer to list pricing, please contact your Dell sales representative to obtain information about Dell’s list pricing. “Best/Lowest Price of the Year” claims are based on calendar year-to-date price.

Savings up to an additional 5% with Dell Premier and getting Dell's best online price with Dell Premier excludes the following: limited quantity deals, limited time deals, client peripherals, Dell, Dell Premium, XPS, and Alienware.

Dell Student Discount: Offer valid until 1/31/25 at 7am CST. Discount is valid with select other offers, but not with other coupons. Offer does not apply to, and is not available with, systems or items purchased through refurbished items or spare parts. Purchase limit of 5 discounted items per order. Not valid for resellers and/or online auctions. Dell reserves the right to cancel orders arising from pricing or other errors. Exclusions include: all limited quantity deals order codes, clearance offers, all warranties, gift cards, and other select electronics and accessories.

PayPal: Subscription products are not eligible for Pay in 4.

Trademarks: Dell Technologies, Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. AMD, and the AMD Arrow logo, and combinations thereof are trademarks of Advanced Micro Devices, Inc.. The NVIDIA logo, GeForce, GeForce RTX, GeForce RTX Super, GeForce GTX, GeForce GTX Super, GRID, SHIELD, Battery Boost, Reflex, DLSS, CUDA, FXAA, GameStream, G-SYNC, G-SYNC Ultimate, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. Snapdragon is a trademark or registered trademark of Qualcomm Incorporated. Other trademarks may be trademarks of their respective owners.

** Payment solutions provided and serviced by Dell Financial Services L.L.C. or its affiliate or designee (“DFS”) for qualified customers. Offers may not be available or may vary in certain countries. Where available offers may be changed without notice and are subject to product availability, applicable law, credit approval, documentation provided by and acceptable to DFS and may be subject to minimum or maximum transaction size. Offers not available for personal, family or household use. Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc. Restrictions and additional requirements may apply to transactions with governmental or public entities or resellers. CALIFORNIA: Loans made or arranged pursuant to California Finance Lenders Law license #6037884. Dell Pay Pro: Customer owns the equipment after a contract is entered into and customer makes equal monthly installments over the agreed term.

Dell Pay Credit:

A A soft inquiry is used to check your eligibility which will not affect your credit score. [ ↑ ]



B Deferred Interest, Payment Required plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. If the single transaction has multiple shipments, each shipment may result in a separate Credit Plan, subject to a separate minimum purchase requirement. Taxes and shipping are not included in the promotional plan minimum spend threshold. Refurbished and/or used purchases do not qualify for promotions. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of January 2026, terms for new Accounts: Purchase APR of 35.99%. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: See your credit account agreement for Account terms.[ ↑ ]



C Account must not be in default. [ ↑ ]



D To join Dell Rewards, sign into your Dell Account (or create one) and select the box to join the Dell Rewards program. Your name and email is all you need to join. Offer will be received within 30 business days after Dell Pay Credit Account open date. This rewards program is provided by Dell and its terms may change at any time. For full Rewards Terms and Conditions, please see Dell.com/Rewards. [ ↑ ]



Credit Account offers are subject to credit approval.
Dell Pay Credit Accounts are issued by Comenity Capital Bank.
Dell Pay Credit is for personal use only.

Featured games are not bundled with Alienware products unless otherwise stated.

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