Key takeaways:
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- AI Operational Challenges: Enterprises face significant hurdles in scaling AI to production due to complex AI software stacks, skill shortages, and the need to integrate AI systems with existing operational management practices.
- Dell Managed Services for AI: Dell Technologies simplifies AI operations with Managed Services, offering end-to-end, full-stack solutions that integrate seamlessly into IT frameworks, ensuring scalability, reliability, and optimized IT investments.
Business leaders are embracing AI to achieve productivity, cost efficiencies in key operations and foster growth. AI is reshaping a wide range of functions, from sales, customer service, software development and finance and human resources, with an eye on improved efficiency and better customer experience. IT resources, already stretched thin, are straining to support this growing wave of business-critical AI use cases. This is even more challenging due to more complex AI software stacks, with additional layers to maintain and scale. AI is, at the same time, the most complex and the most valuable and meaningful workload.
With all these considerations, IT leaders need to decide where to focus their resources and attention. While they still need to ensure reliable AI software solutions to address business requirements, they realize that they can deliver more value by collaborating actively with their business counterparts to define the new AI-empowered operations the business is expecting, with new AI-empowered workloads connected to enterprise data sets. But if they focus their energy there, how will they establish reliable AI solution infrastructure to support those use cases?
Simplifying AI complexity with Dell Managed Services
Not to worry! Dell Technologies has you covered. Dell Managed Services simplifies AI operations, with full-stack, end-to-end managed solutions that seamlessly integrate into your IT service management framework, scale reliably to meet evolving AI demands, and are backed by an availability SLA to ensure reliable service delivery.
Managed Services for the Dell AI Factory with NVIDIA provides full stack solutions, including NVIDIA software such as the NVIDIA AI Enterprise software suite, NVIDIA NIM and NeMo microservices and NVIDIA Run:ai GPU orchestration and optimization platform. For customers who are focused on managing data for their AI use cases and models, we also offer Managed Services for the Dell AI Platform. The Dell AI Data Platform powers AI with a modern approach to data management, and Dell managed services experts manage Dell AI Data Platform infrastructure and software throughout the lifecycle, allowing you to focus on how your data gets connected and consumed by your AI use cases and models, while keeping your AI developers, model builders and data scientists, running and productive AI infrastructure is often larger and more complex than traditional IT infrastructure, with more storage, high-performance networking and GPU-powered servers. With Dell Managed Services, Dell manages the full AI infrastructure, troubleshooting to deliver maximum reliability and availability. Dell takes responsibility for maintaining all the layers of the AI stack, ensuring that hardware and software versions are current, with the latest security patches applied. With rigorous change management processes assuring smooth operations, your teams can be confident of reliable service delivery with minimal downtime.
One customer who is already taking advantage of these Managed Services for the Dell AI Factory with NVIDIA is Worley, whic relies on generative AI solutions powered by the Dell AI Factory with NVIDIA to augment the work of employees to help its clients across energy, resources and chemicals industries. Leveraging the Dell AI Factory with NVIDIA, Worley is establishing an on-premises environment for developing AI use cases, One of the first use cases is a GenAI application to assist customer procurement teams in technical evaluations of vendor bid documents, reducing the time spent on data extraction and analysis from weeks to hours. With professional services from Dell Technologies, Worley’s AI strategy has evolved to address scalability issues, technical expertise gaps and cost concerns while easily integrating AI workloads with enterprise data.
Why Dell for AI Managed Services?
By taking advantage of Dell Managed Services, you can focus on extracting business value from your AI use cases, while Dell provides the lifecycle management of the underlying AI software and hardware technology solutions stack. Dell handles 24×7 monitoring and management, service desk and request management and change management, accompanied by a designated service delivery manager and an availability SLA of 99.99%.*
You can have confidence in Dell’s years of managed services experience, including more than 1.9 exabytes of storage actively managed, to address your AI operational needs. Dell Technologies was recently cited by Fast Company as one of the most innovative companies in business services for 2025,based on its Dell AI Factory solutions and services.
Want to learn more? Reach out to your Dell Technologies Services representative or find out more online.
* Dell Managed Services include a 99.99% uptime Service Level Agreement (SLA) for high availability of critical infrastructure. This SLA covers infrastructure availability, with credits credits provided to monthly managed services charges if downtime exceeds the specified thresholds.
