Intel® Core™ Ultra Processors
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Help at every step. Explore Dell's recommended Support Services.

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You do everything on your PC.
Keep your PC performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.
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Support Service

Get the most out of your system with a support service which provides expert support, fast repairs, proactive issue detection, and more.
Your support service options depend on your system’s operating system.

Support Options for Windows Home

FeaturesBasic SupportPremium SupportPremium Support Plus
Accidental Damage2 service for repairs and part replacement due to drops, spills, and surgesOptionalOptional

✔

Personalized hardware and software support by phone, chat, and onlineBusiness hours24/724/7
On-site repair at home, school or work when neededVaries1-2 Business days1-2 Business days
Domestic and International travel support

✔

✔

AI-driven virus and malware removal

✔

Fix problems before they occur

✔

✔


Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.

Features

Basic Support

ProSupport

ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues

✔
Automated PC optimizations

✔
Custom catalogs for remote BIOS, driver and firmware updates

✔
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores

✔

✔

✔
System-level performance and utilization metrics

✔

✔
Proactive and predictive hardware alerts with auto dispatch

✔

✔
BIOS, driver, firmware and application version tracking for compliance

✔

✔
Support essentials Technical support with AI-driven troubleshooting tools Business hours

24x7

24x7
In-region ProSupport expert assistance for hardware and software issues

✔

✔
Next business day on-site repair1 Varies

✔

✔
Service Account Manager (SAM) for account reporting and planning

✔
500 system minimum
Keep Your Hard Drive Service

✔
Accidental damage coverage4

✔
Extended Battery Service

Optional

Important Information

Onsite3 Service After Remote Diagnosis and Other Important Information: *On-site Service or Advanced Exchange Service after remote diagnosis: (a) On-site Service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply. (b) Advanced Exchange Service replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Service is subject to country availability. (c) For complete details about On-site Service or Advanced Exchange Service, see dell.com/servicecontracts.
Support ServiceEligible Systems
Premium Support PlusInspiron (ProOS or HomeOS), XPS, G Series, Alienware
Premium SupportInspiron (ProOS or HomeOS), XPS, G Series, Alienware
ProSupport PlusPrecision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
ProSupportPrecision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
Basic SupportAll
Accidental Damage4 - Additional Information: Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return the damaged unit to Dell. Limit of 1 qualified incident per contract year.
Intel® Core™ Ultra Processors
Learn More about Intel