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Help Me Choose: Premium Support Plus Services

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get the ultimate support for your PC1.

Premium Support Plus

Limited Hardware Warranty/Basic Hardware Service

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Premium Support

Count on fast and convenient support 24x72. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location3. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

  • 24x7 direct access to expert hardware and software phone support2
  • Onsite support after remote diagnosis3
  • Collaborative help to resolve everyday software issues4
  • International support – help that travels with you5
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you6

Premium Support Plus

Dell’s ultimate support plan1. Everything you need is included, from around-the-clock access to experts2, to repairs for accidents, and technicians that come to you3. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses6. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…

  • Repair service for accidental drops, spills and electrical surges
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features6 :
  • Proactively finds issues and contacts Dell while notifying you
  • Predicts problems before they start
  • Automated virus and malware removal
  • Optimizes PC performance automatically

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online^2 Varies 24x7 24x7
Hardware repair model^3 Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues^4
International support – help that travels with you^5
Personalized help with software to set data backup, parental controls, and more
Repairs for accidental damages like drops, spills and electrical surges
SupportAssist technology enabled features^6
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically

Footnotes

  1. Based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh.
  2. In some countries, support after local business hours may be provided in a language other than the local language.
  3. Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see https://www.dell.com/servicecontracts. Onsite service not available on Alienware Alpha, Venue 7, 8, 8 Pro and 10 Pro and Chromebook 11 products.
  4. Collaborative software support: Including email programs, productivity and creativity apps, network functionality, installing peripherals.
  5. Geographic and service levels vary. See Service Description at https://www.dell.com/servicecontracts
  6. SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
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