Display issues on laptop computers can originate from the display panel, video card, or video settings. The troubleshooting steps below can help resolve common issues. Some symptoms that indicate a display or video issue are:
To learn more, expand and follow each troubleshooting step below.
To troubleshoot display or video issue on a Dell desktop computer, refer to Dell Knowledge Base article, "Troubleshooting Display or Video Issues on Dell Monitors."
We must verify whether the problem is the display screen of the laptop, video card (GPU), or video settings on the computer. A straightforward way to identify this is to connect the laptop to an external monitor or TV.
To connect your Dell laptop to an external monitor or TV, refer to Dell Knowledge Base article, "How do I Connect a Monitor to a PC?"
If the issue persists on the external monitor, it may be the video card (GPU) or video settings and not the laptop LCD panel at fault. Proceed to the step Verify display or video issue in Windows Safe Mode. Otherwise, proceed to the next step.
Performance issues may occur if there is any damage that is caused to the display screen. The display may stop working, work intermittently, flicker, display horizontal or vertical lines if there is damage to the display screen.
If you do notice physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, proceed to the next step.
Dell laptops have built-in diagnostic tools that can determine if a screen abnormality is an inherent problem with the LCD screen of the Dell laptop or with the video card (GPU) and computer settings.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade etc., you can rule out the display by running the built-in self test (BIST).
If you do not detect any screen abnormalities in the built-in self test mode, the laptop LCD is functioning properly. Proceed to the next step, Update the Video Card (GPU) driver, monitor driver and BIOS.
If you notice any abnormalities in the built-in self test mode, contact Dell Technical Support for further assistance.
Test Your Laptop Screen - (1:44) English Only
Laptop Screen Repair (Official Dell Tech Support) on YouTube - (1:44) English Only
Windows Safe Mode allows us to identify if the issue is related to the operating system, video settings, device drivers, or a third-party software. To learn how to boot your computer into Safe Mode, refer to Dell Knowledge Base article below based on your installed operating system:
If the issue persists in Safe Mode, proceed to the next step. Else, proceed to Perform a Windows System Restore.
Starting Windows 10 in Safe Mode (Official Dell Tech Support) - (1:16) English Only
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal video performance and to resolve common video issues:
To learn more about downloading and installing a device driver on a Dell computer, refer to Dell Knowledge Base article, "How do I update the device drivers on a Dell PC?"
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
Display settings like brightness, refresh rate, resolution, and power management may affect the performance of the LCD screen on your Dell laptop. Changing the display settings can help resolve several types of video issues.
To change the brightness, refresh rate, and resolution on a Dell computer, refer to Dell knowledge-base article How do I Change Common Video Settings in Microsoft Windows?
If you find that the Dell laptop PC is unresponsive to touch or touch stops working entirely, you can try some common troubleshooting steps to help fix the issue.
To learn more about touchscreen troubleshooting, refer to the Dell Knowledge Base article, "How to Troubleshoot Touchscreen Issues."
Troubleshooting Touch Issues in Windows 10 - (1:45) English Only
Stress Test can thoroughly diagnose the video card (GPU) on your PC and report any potential hardware problem. Running a stress test on your PC can verify if the hardware components are stable and thus reliable.
Dell SupportAssist Diagnostic Tests (Official Dell Tech Support) on YouTube - (1:30) English Only
System Restore is a built-in Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition.
Select the Operating System installed on your computer to find more information about how to perform System Restore:
If the diagnostic tests on the LCD and video card (GPU) passed, it is most definitely an issue that is related to software installed on your computer. If the above troubleshooting steps did not resolve the issue, you could try to restore your computer factory defaults as a last resort.
Dell computers are built with a small amount of hard disk space that is reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.
Select the Operating System installed on your computer to find more information about how to restore your computer to factory defaults:
Perform a Reset in Windows 10 - (1:36) English Only
To learn about different types of video ports or connectors on a Dell PC, refer to the Dell knowledge-base article Guide to Ports, Connectors, and Cables on Dell PCs or How do I connect a monitor to a computer?.
Article ID: SLN127964
Last Date Modified: 03/05/2020 01:40 PM
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