Export a SupportAssist Collection via iDRAC7 and iDRAC8


Export a SupportAssist Collection via iDRAC7 and iDRAC8


iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local), to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS, Common Internet File System (CIFS) or Network File Share (NFS), or sends this collection to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.

For PowerEdge servers with iDRAC9, please view Export a SupportAssist Collection via iDRAC9.

Generate a SupportAssist collection

iDRAC7 and iDRAC8 firmware version 2.30 and higher

  1. Log in to the iDRAC GUI. (Fig.1)

    iDRAC7 and iDRAC8 SupportAssist menu
    Figure 1: iDRAC GUI

  2. Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)

  3. Click Edit Collection Data. Select the data to include in the collection. (Fig.1)

  4. Select the data to include in the collection. (Fig.2).

    iDRAC7 and iDRAC8 SupportAssist collection data options
    Figure 2: Collection Settings

    OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.

  5. Click Apply (Fig.2)

  6. Click Export Support Collection(Fig.1)

  7. The progress is displayed. (Fig.3)

    Progress Bar
    Figure 3: SupportAssist collection progress

  8. After the collection is generated, click OK. (Fig.4)

    iDRAC7 and iDRAC8 SupportAssist collection progress complete
    Figure 4: SupportAssist collection complete.

  9. Specify the location to save the SupportAssist collection.
    To send the SupportAssist collection to Dell EMC support. Learn more.
Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection, learn more about updating firmware and drivers on Dell EMC PowerEdge servers.

iDRAC7 and iDRAC8 firmware version from 2.10 to below 2.30

Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection, learn more about updating firmware and drivers on Dell EMC PowerEdge servers.

Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.


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Article ID: SLN295784

Last Date Modified: 08/12/2020 05:53 PM

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