iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local), to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS, Common Internet File System (CIFS) or Network File Share (NFS), or sends this collection to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
Figure 1: iDRAC GUI
Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)
Click Edit Collection Data. Select the data to include in the collection. (Fig.1)
Figure 2: Collection Settings
OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.
Click Apply (Fig.2)
Click Export Support Collection(Fig.1)
Figure 3: SupportAssist collection progress
Figure 4: SupportAssist collection complete.
Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.
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Article ID: SLN295784Last Date Modified: 08/12/2020 05:53 PM