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Article Number: 000185219

Alienware m15 Ryzen Edition R5 May Lose Its Keyboard Function after Complete the Windows 10 OOBE Process

Summary: This article provides information on what to do when your Alienware m15 Ryzen Edition R5 loses its keyboard function after complete the Windows 10 OOBE (out-of-box experience) process.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Alienware m15 Ryzen Edition R5 users may notice that keyboard function does not work after the Windows 10 OOBE process is finished and Windows desktop is displayed. There is no issue during OOBE when typing the keyboard. Using Windows 10 Japanese IME and Simplified Chinese IME might be affected.

Cause

Reference the following Microsoft KB article for more information.

You might have issues on Windows 10, version 20H2 and Windows 10, version 2004 when using some Microsoft IMEs  External_Link_Icon

Resolution

The issue occurs only right after the system completes the Windows 10 OOBE. Reboot the system to recover from the symptom.

Article Properties

Affected Product

Alienware m15 Ryzen Edition R5

Last Published Date

13 Sep 2021

Version

2

Article Type

Solution

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