Article Number: 000185219
Alienware m15 Ryzen Edition R5 users may notice that keyboard function does not work after the Windows 10 OOBE process is finished and Windows desktop is displayed. There is no issue during OOBE when typing the keyboard. Using Windows 10 Japanese IME and Simplified Chinese IME might be affected.
Reference the following Microsoft KB article for more information.
You might have issues on Windows 10, version 20H2 and Windows 10, version 2004 when using some Microsoft IMEsThe issue occurs only right after the system completes the Windows 10 OOBE. Reboot the system to recover from the symptom.
Alienware m15 Ryzen Edition R5
13 Sep 2021
2
Solution