EMC M&R | Watch4net | ViPR SRM: Missing reports and dashboards under the report tree in new installation

Summary: After a new installation, reports and dashboards are missing due to a corrupted "Generic-Reports" module.

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Symptoms



After newly installing Watch4net or ViPR SRM, the report tree only shows the "My Reports" node. All other dashboards and reports are not displayed:
 
kA2j0000000kDZZCA2_3_0

Cause

The Generic-Report module was corrupt during the installation process.

Resolution

To resolve this issue, please update the Generic-Reports module as below:
  1. SSH or RDP to the Frontend host. 
  2. Run the module-manager command as below: 
Linux: /opt/APG/bin/manage-modules.sh update generic-reports Generic-Reports
Windows: "C:\Program Files\APG\bin\manage-modules.cmd" update generic-reports Generic-Reports
  1. Accept the default values when prompted to update the files. Example output as below:
srm4fe:~ # /opt/APG/bin/manage-modules.sh update generic-reports Generic-Reports
Required dependencies, in processing order:
   [1]   java '8.0.92' v8.0.92
   [2]   module-manager '1.10u1' v1.10u1
   [3]   generic-event-sender 'Default' v1.3u1
   [4]   webapps-resources 'Default' v1.7u1
   [5]   jdbc-drivers 'Default' v2.7u1
   [6]   whatif-scenario-cli 'Default' v1.4u1
   [7] U generic-reports 'Generic-Reports' v4.0 => v4.0
> 6 not modified, 1 to update
> 5.4 MB space required / 114 GB available
 ? Enter the step to modify, 'yes' to accept them, or 'no' to cancel the operation [yes] > yes

Starting update of generic-reports Generic-Reports from v4.0 to v4.0...
 * Gathering information...
 * Module found in '/opt/APG/Block/generic-reports/Generic-Reports'.
 * It will now be updated using 'generic-reports-4.0.pkg'.
 * Unpacking files...
 * Updating files... 100%
 * 88 files have been updated.
 * Finalizing update...
 ? Do you want to modify the module configuration? (yes/no) [n] > n
Update complete.
srm4fe:~ #
  1. Upon completion, refresh the Frontend GUI and verify if the new nodes are visible:
kA2j0000000kDZZCA2_2_0

Affected Products

SRM

Products

SRM
Article Properties
Article Number: 000061574
Article Type: Solution
Last Modified: 01 Mar 2021
Version:  3
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