NetWorker: Azure VM Backups Not Shown In NWUI Recovery Tab

Azure VM backups are completing successfully from NetWorker; however, Azure VM backups are missing from the NetWorker Web User Interface (NWUI) in the Recovery and Save sets tab.

After setting a time range, client type: Azure, selecting the Azure subscription, and clicking search save sets, either of the following conditions appears:

• Save sets window returns: No Client/Volume filter selected OR No Backups/Clones available for the applied filters!
• Save sets window returns save sets, but specific backups from dates where backups are available are missing

Azure VM backups are succeeding, but there are `psuedo_saveset` backup failures observed during backup workflows.

• If all backup workflows are failing on psuedo_saveset, no VM backups are displayed in NWUI.
• If some backup workflows are failing on psuedo_saveset, the backups where psuedo_saveset failed are not displayed in NWUI.

At the end of an Azure VM backup workflow, a backup of `psuedo_saveset` is performed. The backup action log shows:

08/28/25 21:37:26 The save job for the save set 'pseudo_saveset' on the host 'azure-nve.local' has been completed.
08/28/25 21:37:26 azure-nve.local:pseudo_saveset succeeded.
08/28/25 21:37:26 azure-nve.local:pseudo_saveset Save has closed the session on the host 'azure-nve.local'.

The `psuedo_saveset` backup creates a save set called 'Azure'.

azure-nve:~ # mminfo -avot -r "savetime(20),sumflags,ssid,name" | grep 'Azure'
   ...
   08/28/25 21:37:23 cb 4189127764 Azure
   08/28/25 21:47:36 cb 4172351160 Azure

The 'Azure' save set contains information about the backups completed during the workflow, for example:

azure-nve:~ # mminfo -S -q ssid=4189127764
ssid=4189127764 savetime=08/28/25 21:37:23 (1756431443) azure-nve.local:Azure
...
                    *VM_LIST: "DD-PERF:perf-ddperf-client-osl-longrun-0",
                              "DD-PERF:perf-ddperf-client-osl-longrun-1",
                              "DD-PERF:perf-ddperf-client-osl-longrun-2";
                       group: Test2/Test2/backup/Azure_Test2;
            saveset features: CLIENT_SAVETIME;
  Clone #1: cloneid=1756431444  time=08/28/25 21:37:24    retent=09/28/25  flags=
    frag@         0 volid=   6488398 file/rec=       0/0     rn=0 last=08/28/25

The following mminfo command shows the Save Set ID (SSID) long-name for the save set:

azure-nve:~ # mminfo -q ssid=4189127764 -r "ssid(55)"
f30d35b7-00000006-f9b10454-68b10454-00080d00-a2f1743a

The 'Azure' save set is what is used to show the VM save sets from a specific Save Time in NWUI:

NetWorker is working as designed. If `psuedo_saveset` fails to backup and the 'Azure' save set is not created, the workflow's backups cannot be displayed in NWUI, even if individual VM backups completed successfully.

Workaround:

It is not possible to recover the save sets from NWUI.

Recover the Azure VM using the nsrazure_recover command to recover a specific VM save set. The NetWorker Azure VM Snapshot Integration Guide provides information about this procedure. Manuals & Documents
It is also documented in KB: NetWorker: How to perform Azure VM Snapshot restore from Command-Line

CLI does not rely on the 'Azure' save set to present backups from a specific Save Time. From the CLI, you can specify the exact VM backup from SSID in the recover command.

Resolution:

If `psuedo_saveset` failure is a persistent problem, this must be resolved to prevent issues during data recovery.

`psuedo_saveset` can fail for various reasons:

• Timeout failures: NetWorker: Azure VM backup workflow fails at the end of the backup on pseudo_saveset
• NetWorker server parallelism: NetWorker: Azure VM Snapshot Backups Failing "current save session has exceeded NetWorker server's parallelism"

The psuedo_saveset failures must be investigated and resolved.

Save sets may also not appear in NWUI for another reason. If the Azure client secret in NetWorker’s lockbox is invalid, you cannot select Azure subscriptions during recovery:

• NetWorker: Azure Subscription Missing From NWUI
• NetWorker: How to perform Azure VM snapshot restore from NWUI