VNX: "Error Processing Connection Request. Please verify and re-enter your connection information"

Summary: When trying to load Unisphere, it stops at a Blue screen with "Error Processing Connection Request. Please verify and re-enter your connection information"

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Symptoms

Unisphere does not load, and it stops at a Blue screen followed by these alerts.

Error Processing Connection Request. Please verify and re-enter your connection information
Certificate Warning
Connection Error

 

Cause

Due to the JAVA settings in the system, the Unisphere is taking too long to connect to the array which gets failed as there is no proper java configuration.

 

Resolution

Follow the Knowledge Base article VNX: Unable to open Unisphere - Issues with Java plugin & Browser

If the above KB resolves the issue, attempt the following workaround:

  1. Uninstall all other Java versions in the system
  2. Install the "JRE1.7u80"
  3. Open JAVA Configure >> Security >> Set it to Medium >> Add the IP addresses of VNX storage array to Exception list | Advanced >> Ensure that Mozilla Browser is checked
  4. Open the Mozilla >> Add Ons >> Disable the Java Deployment toolkit (Never Ask) >> Enable JRE SE (Always Ask)
  5. Install Unisphere Client
  6. Set the environment path for JAVA (My Computer >> Properties >> Advanced Settings >> Environmental Variable >> Path >> Edit >> C:\Program Files (x86)\Java\jre1.8.0_51\bin
  7. Open the Unisphere client
    • From the command prompt:
      • cd <Unisphere Client installation path>
      • run
    OR
    • From the Mozilla browser

 

Affected Products

Celerra, CLARiiON, VNX VG10, VNX VG2, VNX VG50, VNX VG8, VNX1 Series, VNX2 Series, VNX5100, VNX/VNXe

Products

VNX5150, VNX5200, VNX5300, VNX5400, VNX5500, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600, VNX8000
Article Properties
Article Number: 000056593
Article Type: Solution
Last Modified: 25 Jun 2025
Version:  5
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