PowerStore: How to upload log files to an existing Service Request

Summary: This article provides steps to upload files to an existing Service Request.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

  1. Go to https://www.dell.com/support/incidents-online/srsearch
  2. Click Sign In.
Service Requests Sign in page
  1. Enter the Service Request Number value in the space provided.
  2. Enter the Email Address associated with the Service Request in the display window.
  3. In the Activity Center panel, click the button labeled Attach Files.
  4. Select files to upload.
  5. Click Upload All.

Alternative method using tech direct

  1. Go to https://tdm.dell.com/file-upload
  2. Enter the Service tag and Verify.
  3. Enter the Preferred name, Service Request Number, and the Email Address associated with that Service Request.
  4. Select files to upload.

Additional Information

Unsupported File Types
 exe  ace  ade  adp
 ani  app  asp  aspx
 asx  bas  bat  bin
 cer  chm  cla  class
 cmd  cnt  vsmacros  com
 cpl  crt  csh  der
 docm  fxp  gad  gadget
 get  grp  hlp  hpj
 hta  htc  inf  ins
 isp  its  jar  js
 jse  ksh  lnk  mad
 maf  mag  mam  maq
 mar  mas  mat  mau
 mav  maw  mcf  mda
 mdb  mde  mdt  mdw
 mdz  mhtml  msc  msh
 msh1  msh2  msi  msp
 mst  ocx  ops  osd
 pcd  pif  pl  plg
 prf  prg  ps1  ps2
 psc1  psc2  pst  reg
 run  scf  scr  sct
 sh  shb  shs  url
 vb  vbe  vbp  vbs
 vss  vst  vsw  ws
 wsc  wsf  wsh  xba
 xnk      

Affected Products

PowerStore
Article Properties
Article Number: 000205741
Article Type: How To
Last Modified: 15 May 2025
Version:  9
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