Unable to Update the Wyse Management Suite Standard or Private Cloud Certificate

Affected Products:

• Wyse Management Suite Private Cloud
• Wyse Management Suite Standard

An administrator may observe that the self-sign certificate persists in the Wyse Management Suite UI after uploading a third party or domain-generated certificate.

This issue may be due to a misconfigured SSL Certificate. The SSL Certificate must match the private as displayed below.

Incorrect setup:

A missing private key could be due to:

• The certificate is not installed on the same server that generated the CSR.
• The pending request was deleted from the Internet Information Services (IIS) web server.
• The certificate was installed through the Certificate Important Wizard rather than through IIS.

1. As an account with administrative permissions, sign into the computer that issues the certificate request.
2. Right-click the Windows start menu and click Run.
3. In the Run UI, type MMC and then click OK.
   
4. In the Microsoft Management Console UI, select File and then click Add/Remove Snap-in.
   
5. Select Certificate and then click Add.
   
6. In the Certificates snap-in UI, select Computer account and then click Next.
   
7. Select Local Computer: (the computer this console is running on) and then click Finish.
   
8. In the Add or Remove Snap-ins UI, click OK.
9. In the Certificates snap-in:
   1. Expand Certificates.
   2. Right-click the Personal folder.
   3. Select All Tasks.
   4. Click Import.
      
10. In the Welcome to the Certificate Import Wizard UI, click Next.
    
11. Click Browse.
    
12. Go to a certificate (.cer) issued by the domain authority or third-party vendor and then click Open.
13. Click Next.
14. Select Place all certificates in the following store and then Browse to the Personal folder.
    
15. On selection, click Next.
16. Click Finish to close the Certificate Import Wizard UI.
17. In the Certificate MMC UI, double-click the certificate that was imported into the Personal folder.
18. In the Certificate UI, select the Details tab.
19. Document the Serial Number value.
    
20. Click OK to close the Certificate UI.
21. Right-click the Windows start menu and click Run.
22. In the Run UI, type CMD and then click OK.
    
23. In Command Prompt:
    1. Type:

       ConsoleCopy
       Certutil –repairstore my [SERIALNUMBER]

    2. Press Enter
    3. Close Command Prompt
       Note: [SERIALNUMBER] is the value that is documented in step 19.
24. In the Certificates snap-in, right-click Certificates, and then select Refresh.
    
25. Navigate back to the Wyse Management Suite administrative UI and reattempt to upload the certificate.
    Note: If the problem persists, reach out to Dell Technical Support for assistance. For more information, How to Get Support for Wyse Management Suite.