Avamar Windows Client AV+DD backup failure with SSL library error

Summary: Avamar Windows Client AV+DD backup failure with SSL library error. Data Domain server "XXXX.com" open failed DDR result code: 5341, desc: SSL library error.

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Symptoms



Avamar Windows Client AV DD backup failing with SSL library error.


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Error Message : Data Domain server "XXXX.com" open failed DDR result code: 5341, desc: SSL library error.

Cause

Verified that all required ports for backup are open and connectivity (ping, telnet on port 28001,30001, 30003, 29000 and 27000, forward/reverse nslookup) from client to Avamar server and also connectivity (ping, telnet on port 111, 2049, 2051 , 2052, forward/reverse nslookup) from client to Data Domain server working fine. The backup was failing because by default high encryption and Auth module is enabled for Data Domain connectivity.

Resolution

There are 2 methods to fix this issue:
1st Method : For the problematic Windows client add the following entries in its dataset. This will disable SSL encryption for backups.
--ddr-auth-enabled=false
--ddr-encrypt-strength=none
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If you are using these parameters for backups use it for restores also for that client. Along with these parameter you also need to change "Encryption method from Data Domain system" option in the dataset from "Default" to "None"
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2nd Method : Disable Avamar security features.
  1. Check the current security settings using the below command (run as root): ## enable_secure_config.sh --showconfig 

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  1. Disable security settings using the below command (run as root):## enable_secure_config.sh --enable-all --undo kA23a000000GKBTCA4_2_3
  2. Restart MCS service (run as admin): ## mcserver.sh --restart


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  1. Verify that security setting is disabled (run as root): ## enable_secure_config.sh --showconfig


Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000071493
Article Type: Solution
Last Modified: 05 Sep 2025
Version:  3
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