Dell Power Bank Adapter Replacement Program
Summary: The following article provides information about determining whether your Dell Power Bank Adapter is recalled. There are additional details regarding Field Quality Management (FQM) activity to address the issue. ...
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Instructions
Power Banks that are produced between January 04, 2017 and March 15, 2017 may have an incomplete end cap weld
Power Bank Adapter production from January 04, 2017, through to March 15, 2017 may have incomplete end cap welds. This can allow the end cap to separate in normal use. If the end cap comes off, it is possible to reach into the housing and touch internal components. If the adapter is connected to power, then a shock could result.
There have been no (zero) reported safety incidents resulting from this issue.
A voluntary replacement program is in place
Dell is offering a voluntary replacement of affected adapters.
Note: It is important to recognize that this replacement program is for the Adapter piece only. Upon receipt of the replacement, the original affected adapter must be returned. Retain your original Power bank and cables, as these parts are not provided.
The Field Quality Management (FQM) Execution team in coordination with the Technology Service Management (TSM) teams is proactively reaching out to those affected. To offer this solution through a proactive field replacement campaign.
Several methods of outreach are employed at any point throughout the life of this program:
- Live Calls
- Automated Email
- Direct Mail
How to identify if this affects your power bank adapter?
Check the product bulletin website, www.dellproduct.com, to determine your eligibility for a replacement.
The Part Piece Identification (PPID) serial number from the adapter is required.
Note: An error occurs if including spaces, dashes, or additional characters. The final three characters of
Example PPID:
AXX are not needed. Only the first 20 characters: CN0XXXXPLOCXXXXXXXXX removing any spaces, dashes, or special characters
Example PPID:
CN - 0XXXXP - LOCXX – XXX – XXXX - AXX
Submit any escalations or requests for further assistance to the following email address that is appropriate for your region:
Note: To date, there have been no complaints or reports regarding personal or property incidents with these specific adapters. Our technology continues to be safe for consumers.
Article Properties
Article Number: 000124942
Article Type: How To
Last Modified: 19 Apr 2026
Version: 6
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