Upgrade from Dell Data Protection External Media Edition to Dell Data Protection Enterprise Edition fails and displays dialog requesting Dell Data Protection Personal Edition Entitlement
Summary: This article provides information about what to do if the upgrade from Dell Data Protection | External Media Edition to Dell Data Protection | Enterprise Edition fails and a dialog box displays requesting the Dell Data Protection | Personal Edition Entitlement. ...
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Symptoms
Affected Products:
- Dell Data Protection | External Media Edition
- Dell Data Protection | Enterprise Edition
- Dell Data Protection | Personal Edition
Affected Versions:
- v8.x
Cause
During this workflow, Dell Data Protection | External Media Edition is uninstalled, but the uninstall fails because a .dll file that must be replaced is in use by the External Media Service and a reboot is required to delete the .dll file.
Resolution
To work around this issue:
- Open the Command Prompt window by clicking the Start button, clicking All Programs, clicking Accessories, and clicking Command Prompt.
- At the prompt type:
sc.exe delete EMSand press Enter.
Figure 1: (English Only) Type sc.exe delete EMS and press Enter
- Close the command prompt window.
- After the EMS service is deleted, install Dell Data Protection | Enterprise Edition.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000130989
Article Type: Solution
Last Modified: 11 Apr 2024
Version: 10
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