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How to Verify a Chromebook Has Been Deprovisioned

Summary: Steps for checking if a Chromebook has been set to be Deprovisioned.

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Deprovisioned Chromebook

The following steps help you identify if your Chromebook has been Deprovisioned.

  1. Turn the System on. Once you are at a log in screen, click the clock in the lower right corner, and you see the Wi-Fi icon (Figure 1).
    ChromeOS Icon Menu
    Figure 1
  2. Then you see available networks. Choose the one you have and connect (Figure 2).
    ChromeOS Network Menu
    Figure 2
  3. This gives the Chromebook a chance to receive the update from the Google admin console to Deprovisioned it.
  4. Next, look to see if there is a "Browse as Guest" option (Figure 3).
    ChromeOS Browse as Guest
    Figure 3
  5. If the "Browse as Guest" option is not there, the System is still enrolled. You can wait a little longer to see if it changes, but if there is no "Browse as Guest," it is still provisioned/enrolled.
    1. If "Browse as Guest" is available, select the option.
    2. Once you are in the Chrome OS, open up the browser.
    3. Type the following: chrome://policy
    4. You see the following screen (Figure 4).
      ChromeOS Policies
      Figure 4
    5. Look at the status at the bottom of the list. It should show Deprovisioned. Google suggests that you click "Reload Policies" to ensure it is up to date.
    6. If the status shows Deprovisioned, it is completed.
      Note: Even after the status shows its Deprovisioned, it may still show that it is managed by a school (Figure 5). It will until the operating system is Recovered.
      ChromeOS Deprovisioned Message
      Figure 5

After the operating system recovery, you can go back to chrome://policy and it will show "No Policies Set" (Figure 6).
ChromeOS No Policies Set
Figure 6

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Article Properties

Affected Product
Chromebook, Chromebook 11, Chromebook 3100 2-in-1, ChromeBook 3100, Chromebook 3120 (End of Life), Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400 , Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486 ...
Last Published Date

14 Nov 2022



Article Type