Dell Endpoint Security Suite Enterprise och McAfee kan varna på CylanceSvc.exe vid varje start

Berörda produkter:

Dell Endpoint Security Suite Enterprise

Berörda versioner:

Version 2.8 till 2.9

Bild 1: (Endast på engelska) Varning i serverkonsolen

Händelserna i C:\Programdata\Dell\Dell Data Protection\DellAgent.log kan ha poster som liknar detta:

 [04912] (00008) W AVAS : NT AUTHORITY\SYSTEM ran C:\Program Files\Dell\Dell Data Protection\Advanced Threat Protection\CylanceSvc.exe, which attempted to access the process mfefw.exe, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

 [04912] (00007) W AVAS : received Information threat protection event: BO=SP Id=1092
 [04912] (00007) W AVAS : NT AUTHORITY\SYSTEM ran C:\Program Files\Dell\Dell Data Protection\Advanced Threat Protection\CylanceSvc.exe, which attempted to access the process mfewc.exe, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

 [04912] (00004) W AVAS : received Information threat protection event: BO=SP Id=1092
 [04912] (00004) W AVAS : NT AUTHORITY\SYSTEM ran C:\Program Files\Dell\Dell Data Protection\Advanced Threat Protection\CylanceSvc.exe, which attempted to access the process mfeesp.exe, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

 [04912] (00007) W AVAS : received Information threat protection event: BO=SP Id=1092
 [04912] (00007) W AVAS : NT AUTHORITY\SYSTEM ran C:\Program Files\Dell\Dell Data Protection\Advanced Threat Protection\CylanceSvc.exe, which attempted to access the process mfewch.exe, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

Informationen McAfee SelfProtection_Activity.log kan ha poster som de här:

mfeesp(7716.9896)  ApBl.SP.Activity: NT AUTHORITY\SYSTEM ran CYLANCESVC.EXE, which attempted to access MFEWC.EXE, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

mfeesp(7716.9896)  ApBl.SP.Activity: NT AUTHORITY\SYSTEM ran CYLANCESVC.EXE, which attempted to access MFEESP.EXE, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

mfeesp(7716.9896)  ApBl.SP.Activity: NT AUTHORITY\SYSTEM ran CYLANCESVC.EXE, which attempted to access MFEFW.EXE, violating the rule "Core Protection - Protect McAfee processes from unauthorized access and termination", and was blocked. For information about how to respond to this event, see KB85494.

mfeesp(7716.9900)  ApBl.SP.Activity: SPRINGSCREATIVE\jcampbe-la ran IE4UINIT.EXE, which tried to access HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\ENABLE BROWSER EXTENSIONS, violating the rule "Web Control - Protect plug-in registry keys and values", and was blocked. For information about how to respond to this event, see KB85494.

Signeringscertifikatet från McAfee har inte hänsyn till Cylance-certifikatet och kräver en uppdatering.

Problemet är löst i Dell Endpoint Security Suite Enterprise v3.0 för Windows.

Om du vill kontakta support, se Dell Data Security telefonnummer till internationell support.
Gå till TechDirect för att skapa en begäran om teknisk support online.
Om du vill ha mer information och resurser kan du gå med i Dell Security Community-forumet.