KB 196162: Microsoft Exchange DAG (Database Availability Group) incremental backups cannot be restored using NetWorker Module for Microsoft (NMM) 19.4.x.
Summary: Microsoft Exchange DAG (Database Availability Group) incremental backups cannot be restored using NetWorker Module for Microsoft (NMM) 19.4.x.
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Symptoms
NetWorker Server running version 19.4.x may encounter an issue with restore where Microsoft Exchange DAG backups are taken as incremental backup.
When incremental backup is used, ItemPoint cannot process recovered log files and fails with the error below:
"An error occurred processing the log files, continuing without logs."
Note: Continuing without logs may results in data omission from store due to data contained by missing log files.
When incremental backup is used, ItemPoint cannot process recovered log files and fails with the error below:
"An error occurred processing the log files, continuing without logs."
Note: Continuing without logs may results in data omission from store due to data contained by missing log files.
Cause
It is observed that when a FS (File System) BBB and NMM (BBB) backup co-exist on the client, NMM incremental backup has inconsistency that resulted in recovery failure.
Resolution
| Product (Operating System or Operating Environment) |
NetWorker Server 19.4.x |
| Action Type |
Workaround |
| Action Needed |
Apply appropriate workaround mentioned in the Resolution Details Section. |
| Who Can Complete the Action |
NetWorker Administrator / Customer |
| Issue Addressed in this OS, OE or Software |
NA |
| Resolution Detail | Workaround options currently available are:
/r - Soft repair /p - Hard repair. |
| Solution Considerations | Please work as per the mentioned Workaround. |
Article Properties
Article Number: 000196162
Article Type: Solution
Last Modified: 02 Dec 2022
Version: 4
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