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Inspiron 27 7710, 24 5400, 24 5410, 24 5411, and 24 5415 Powers on When Moving Mouse or Pressing Keyboard Keys

Summary: Inspiron 27 7710, 24 5400, 24 5410, 24 5411, and 24 5415 All-in-one turns on from a power-off state when the mouse is moved, or a keyboard key is pressed.

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Article Content


Symptoms

Inspiron 27 7710, 24 5400, 24 5410, 24 5411, and 24 5415 All-in-one computers turn when the mouse is moved, or a keyboard key pressed.

Cause

USB Wake Support is enabled by default into the BIOS. USB devices that are connected to USB ports 1 and 7 (Figure 1 [English only]) trigger a wake signal when they are active.

Resolution

ports

Figure 1: Ports

When USB Wake Support is not wanted, either connect the USB device to USB port 6 (Figure 1 [English only]) or disable WAKE on USB in the computer BIOS.

Disable USB Wake Support in the BIOS through these steps:

  1. Turn on the computer.
  2. At the Dell logo screen, tap F2 key several times until Entering BIOS or System Setup appears.
  3. In the BIOS, expand the Power Management option.
  4. Select USB Wake Support and move the slider to OFF, to Disable USB Wake Support.
  5. Click Apply Changes at the bottom (Figure 2 [English only]).
Turn Off Enable USB Wake Support

Figure 2: Turn off the Enable USB Wake Support.

Note: If you are using a Multimedia Keyboard, see How To Use The Multimedia and Function Keys On Dell External Multimedia Keyboards for information about accessing the BIOS.

Article Properties


Affected Product

Inspiron 5400 2-in-1, Inspiron 24 5410 All-in-One, Inspiron 24 5411 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 27 7710 All-in-One

Last Published Date

18 Jan 2023

Version

5

Article Type

Solution