Data Domain: Alert ENVIRONMENT-00032 | The Storage Processor Has Failed
Summary: This article explains the cause and recommended action for alert ENVIRONMENT-00032, which indicates a failure in the storage processor on a Data Domain system. The alert generally indicates a hardware fault on the system motherboard. ...
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Symptoms
The system posts the following alert:
- Event ID:
EVT-ENVIRONMENT-00032 - Event Message:
The storage processor has failed - Object:
Enclosure=1 - Additional Information: Cause
The alert includes one of the following causes:Cause=A hardware fault occurredCause=CPU faulty or absentCause=Multiple failuresCause=CPU faultyCause=Coin cell battery failed(See KB: Data Domain: SP Failed | Coin Cell Battery (CMOS Battery))
Cause
Various hardware-related issues can trigger this alert. Sometimes, the fault may be transient, and the system may recover without intervention.
For example, a temporary voltage dip on the motherboard or CPU can cause the alert to be raised.
Resolution
⚠️Important: If the system shows an active indict, a reboot will not clear the alert. You must contact Dell Support to clear the indict.
To proceed:
- Contact your support provider, or
- Raise a Service Request at Dell Support
Dell Support will:
- Investigate the root cause of the alert.
- Determine whether the fault is recoverable or requires hardware replacement.
- Clear any indicts and verify system health.
Affected Products
Data Domain, PowerProtect Data Protection Appliance, Data Domain, Data Domain Deduplication Storage Systems, Integrated Data Protection Appliance Family, PowerProtect Data Protection HardwareArticle Properties
Article Number: 000203873
Article Type: Solution
Last Modified: 31 Oct 2025
Version: 4
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