Network Does Not Work While Using a USB GBE Ethernet Adapter and WinPe Version 10.0.22000.1

Summary: Information about network disconnections while using a USB GBE Ethernet adapter.

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Symptoms

Customers may report a WinPE 11 network issue when using a USB GBE Ethernet (DA300, WD19, and other non-Dell adapters). The network mounts correctly at the beginning, but then the USB adapter is disconnected with a "Media Disconnected" message after a few seconds.


WinPE Version: 10.0.22000.1


Driver Pack: WinPE11.0-Drivers-A01-28HG7.CAB

Cause

The INF rtu53cx22x64sta.inf 1153.10.20.1104 does not have support for the older ADK (10.0.22000.1).

Resolution

Latest ADK Version

Dell Engineers recommend that you use the latest ADK version (10.0.25398.1).

Workaround:


By default, the rtu53cx22x64sta.inf (1153.10.20.1104) driver is loaded. If you remove it, another driver rtump64x64.inf 10.48.914.2021 will be loaded, and allows the network to use the USB GBE Ethernet.

Process:

  1. Right-click "Start" and select "Device Manager" (Figure 1.
    Windows Start Button
    Figure 1
  2. Select the drop-down for "Network Adapters" and open "Realtek USB GbE Family Controller" (Figure 2.
    Windows Device Manager
    Figure 2
  3. Click the "Driver" tab at the top and check the driver version and confirm if it shows "1153.10.20.1104" (Figure 3.
    Windows Device Manager Driver Information
    Figure 3
  4. If you do see "1153.10.20.1104" select "Uninstall Device" and click "OK" (Figure 4).
    Windows Device Manager Driver Information, Uninstall Device
    Figure 4
  5. Restart the System and repeat steps 1-3 to confirm the version now shows "10.48.914.2021."
Note: The Windows ADK Toolkit is considered a third-party application and is limited to best-effort support.

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Additional Information

What's new in the ADK tools: What's New in the ADK Tools


Download and install the Windows ADK: Download and Install the Windows ADK

Affected Products

Dell Adapter - Dell USB-C Mobile Adapter - DA300, Dell Dock WD19
Article Properties
Article Number: 000222732
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  5
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