PowerProtect VM backup fails due to independent disks

The PowerProtect Data Manager is used to protect the vSphere environment. The Transparent Snapshot Data Mover (TSDM) and virtual machine (VM) Direct solution fail to protect a specific VM. The VM configuration job and the backup job fail indicating the asset contains an independent disk. The VM configuration job under "Jobs > System Jobs" and the VM backup job under "Jobs > Protection Jobs" show:

ABV0025: VM Direct engine is unable to back up the virtual machine 'my-vm-name' on vCenter 'my-vcenter'.

The VM Direct engine cannot complete protection of this virtual machine because the protection configuration was unsuccessful.

Review the error details and summary log in the Jobs window, or export the job logs and review the log files for more information. If the issue persists, contact Dell Customer Support. 

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Unable to configure protection for the asset because independent disks are not supported.

The independent disks can be excluded from protection to allow the protection of the remaining disks. Here is an overview to identify the independent disks and exclude them from protection.

• Authenticate to the vSphere Web Client interface.
• Select the affected VM in the inventory and then "Actions > Edit Settings."
• Expand the hard disks to determine which disks have a Disk Mode of independent (persistent or nonpersistent).

• Authenticate to the PowerProtect Data Manager interface.
• Browse to "Infrastructure > Assets > Virtual Machines."
• Select the affected VM to show the hyperlink under the "Disk Excluded" column.
• The hyperlink opens the "Exclude Disks" properties page.
• Select the toggle button to exclude the independent disks from protection.

• Run the Protection Policy to automatically trigger the configuration of the VM for the remainder of the disks.