Dell Technologies Software Products: How to obtain and use an asset ID

Summary: This article displays a list of Dell Software Products and related articles on how to obtain the Software Unique ID (SWUID) for each specific product. The SWUID is required for streamlining the processes related to both the Software License Renewal process and opening a Support Case. ...

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Instructions

When contacting Dell Technologies to request assistance with software products, it helps streamline the end user experience by providing the assigned Product Software Unique ID (SWUID). This SWUID should be supplied to Dell Technologies at the time of case creation or during the software renewal process. Having the software asset linked to the (case creation/ asset renewal) process assists with accurate initial routing to the correct team.

Each of the knowledge base articles is designed to help obtain the SWUID from the product while logged into the software application.

Software Product KB Title / Link
Data Protection Software:  (Multi Products) Data Protection Software: How to Identify the Software Serial ID to Open a Support Case
PowerProtect: Cyber Recovery PowerProtect Cyber Recovery: How to Identify the Software Serial ID to Open a Support Case
PowerProtect: Data Manager How to Identify the Software Serial ID for PowerProtect Data Manager to Open a Case
NetWorker NetWorker: How to Identify the Software Serial ID to Open a Support Case
IBG  IBG - SWID Creation and Hardware Activation using Powerlink
Avamar Virtual Edition: AVE Avamar Virtual Edition (AVE): How to Identify the Software Serial ID to Open a Support Case
RecoverPoint for VM: RP4VM RecoverPoint for VM (RP4VM): How to Identify the Software Serial ID to Open a Support Case
Data Domain: DDVE Data Domain DDVE: How to Identify the Software Serial ID to Open a Support Case
PowerScale: Isilon PowerScale: Isilon: How to Find Serial Numbers for PowerScale and Isilon Nodes
CSM and CSI  CSM and CSI Drivers: How to get support
IDPA IDPA: How to find basic system information, Serial number, and Service tag
PowerFlex How to Identify the Software Serial ID for PowerFlex to Open a Service Request
Dell AIOps (CloudIQ) Dell AIOps (CloudIQ): How to find the CloudIQ Collector Serial Number
AppSync AppSync: How to find Software ID for AppSync Product from the software

If requesting CloudIQ assistance, select the wanted hardware product svc_tag and request that the case to be routed directly to the Cloud IQ team.  

Information about how to locate hardware service tags is available here: How to locate a hardware Service Tag

Affected Products

AppSync, Avamar, Data Domain, APEX, Atmos, ECS, Dell EMC Unity, Data Protection Suite Series, Integrated Data Protection Appliance Family

Products

NetWorker Family, PowerPath, Secure Connect Gateway, Isilon, PowerMax, PowerScale, PowerStore, PowerVault, VNX/VNXe, RecoverPoint
Article Properties
Article Number: 000296065
Article Type: How To
Last Modified: 26 Aug 2025
Version:  3
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