Avamar: NDMP backups fail to launch due to stopped avagent service

Summary: Avamar NDMP backups fail to launch due to stopped avagent service on the accelerator node.

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Symptoms

NDMP accelerator is unable to back up data from, or restore data to Network Attached Storage.

Known Facts:
  • NDMP backups were previously working without issues. 
  • Maintenance was carried out on the NDMP accelerator node (details are unknown)
  • Since the time of the maintenance, NDMP backups no longer run automatically
  • If we manually run a backup from Avamar Administrator, it stays in a "Waiting Client" status.

Cause

The Linux avagent service had been stopped on the Avamar NDMP accelerator node. It was not restarted after maintenance.

The avagent service is the Avamar backup service. It communicates with Avamar server and listens out for backup and restore work orders. If the service is stopped, no backup or restore activity can be initiated.

Resolution

The avagent service is a regular Linux service. Check its state. 
admin@avmtest4:~/>: service avagent status
avagent Info: Client Agent is running.
avagent Info: Client activated with MCS "avmtest5:28001"
avagent Info: Client using DPN "10.64.18.165"
avagent Info: avagent script version 11

If the service is stopped, start it as shown below. 
admin@avmtest4:~/>: service avagent start
avagent Info: Client Agent already running.                [PASSED]
admin@avmtest4:~/>:

The avagent service should be configured to start in runlevel 3. Check this with the following command; 
admin@avmtest4:~/>: chkconfig --list | grep avagent
avagent         0:off   1:off   2:on    3:on    4:on    5:on    6:off

 To configure the service to start automatically in runlevel 3, run the following command as the root user.
chkconfig --level 3 avagent on

Rerun the chkconfig command to confirm that the output shows the avagent service starts in runlevel 3.

Additional Information





Produse afectate

Avamar

Produse

Avamar
Proprietăți articol
Article Number: 000164574
Article Type: Solution
Ultima modificare: 17 Dec 2025
Version:  5
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