RecoverPoint: Snap interface of CG_NAME, copy_name, RSetX for Site_name ERROR
Summary: Snap interface of [CG_NAME, copy_name, RSetX] for Site_name]: ERROR
Symptoms
RecoverPointclassic with XIO System Status report one or more errors for one or more CGs
Snap interface of [CG_NAME, copy_name, RSetX] for Site_name]: ERRORControl log shows the following error.
2025/03/19 17:04:22.201 - #1 - 9853/8837 - WorkManager: GroupCopy(379087723 SiteUID(0x6dac2f958fab7bc4) 0): Action refreshMaskingGroups failed! value.arrayRvCode() = e_API_FAILURE value.errorStrings() = [Unable to make sense of XML-RPC response from server. XML-RPC response too large. Our limit is 4194304 characters. We got 5131643 characters. Use XMLRPC_TRACE_XML to see for yourself]
Cause
The system’s default response size limit is 4 MB (4,194,304 characters), but the server returned a response exceeding 5 MB (5,130,336 characters). As a result, the response could not be parsed, and the API call failed with e_API_FAILURE. And the operation being marked as busy with refreshMaskingGroups
Resolution
Workaround:
1. Log in to the RPA using boxmgmt
2. Enter the change appliance configuration menu: [2] Setup -> [8] Advanced options -> [3] Appliance config params -> [3] Change appliance config param value
3. Enter name: t_XMLRPCResponseSizeLimit
4. Enter value: 6291456
Resolution:
Dell Technologies engineering is investigating this issue. A permanent fix is still in progress. Contact the Dell Technologies Customer Support Center or your service representative for assistance and reference this solution ID.