PowerProtect Data Manager 19.16 Virtual Machine User Guide

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Backup-script troubleshooting

The following table provides common error codes and messages, along with explanations or recommended areas of investigation to resolve the problem.

Table 1. Error codes and explanationsError codes and explanations
Error code or message	Explanation or area of investigation
INVALID_ENCRYPTION_PASSPHRASE Provided encryption passphrase <passphrase> is invalid.	The encryption passphrase specified for external SFTP server is invalid.
Validate Backup Location Details FAILED	The backup location specified for the external SFTP server in the SDDC Manager backup configuration does not exist.
INPUT_PARAM_ERROR Failed to establish SFTP connection to <SFTP server> with username <username> on port <port>.	The credentials specified for the external SFTP server in the SDDC Manager backup configuration are incorrect.
INVALID_ARGUMENT The entered backup password does not adhere to the password requirements.	The encryption passphrase specified in the vCenter server backup configuration is invalid.
INVALID_ARGUMENT Plugin error occurred. Access to the backup server is denied. Check your credentials.	The password specified for the external server in the vCenter server backup configuration is incorrect.
UNAUTHENTICATED Authentication required. com.vmware.vapi.endpoint.method.authentication.required	The credentials specified for the vCenter server are incorrect.
Perform validations for backup server fingerprint FAILED	The SSH fingerprint specified for the external SFTP server in the SDDC Manager backup configuration is invalid.
SCHEDULING_SDDC_MANAGER_BACKUPS_FAILED_REASON_UNKNOWN Unexpected error occurred. Provided backup schedule not applied.	Check for errors on the SDCC Manager.
LOCK_NOT_AVAILABLE Lock is not available - SDDC Manager DEPLOYMENT lock to perform Backup & Restore operation.	There are too many pending SDDC Manager jobs. Try running the backup script at another time.
503 The data store service is not available. Try again later. remediation timestamp <timestamp> path /api/v2/assets	PowerProtect Data Manager assets cannot currently be queried. Try running the backup script at another time.
503 The service is not available. Try again later. remediation timestamp <timestamp> path /api/v2/protection-policies	Protection policies cannot currently be queried. Try running the backup script at another time.