CAUTION:Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized
in your product documentation, or as directed by the online or telephone
service and support team. Damage due to servicing that is not authorized
by Dell is not covered by your warranty. Read and follow the safety
instructions that came with the product.
CAUTION:This
troubleshooting procedure can erase data stored on the hard drive.
Before you proceed, back up all files on the hard drive.
Run the appropriate diagnostic test. For more information,
see Using System Diagnostics.
Depending on the results of the diagnostics test, proceed
as needed through the following steps.
If your system has a RAID controller and your hard drives
are configured in a RAID array, perform the following steps:
Restart the system and press <F10> during system
startup to run the Lifecycle Controller, and then run the Hardware
Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for
information on RAID configuration.
Ensure that the hard drive(s) have been configured correctly
for the RAID array.
If there is a failed or offline hard drive in a redundant
array, take the hard drive offline and reseat the drive.
Exit the configuration utility and allow the system
to boot to the operating system.
Ensure that the required device drivers for your controller
card are installed and are configured correctly. See the operating
system documentation for more information.
Restart the system and enter the System Setup.
Verify that the controller is enabled and the drives are
displayed in the System Setup.
If the problem
persists, try troubleshooting the expansion cards or see Getting Help.
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