CAUTION:Many repairs may only be done by a certified service
technician. You should only perform troubleshooting and simple repairs
as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing
that is not authorized by Dell is not covered by your warranty. Read
and follow the safety instructions that came with the product.
If the system is operational, run the appropriate diagnostic
test. See Using system diagnostics for available diagnostic tests.
If diagnostics indicates a fault, follow the corrective actions
provided by the diagnostic program.
If the system is not operational, turn off the system and
attached peripherals, and unplug the system from the power source.
Wait at least 10 seconds and then reconnect the system to power.
Turn on the system and attached peripherals and note the
messages on the screen.
If an error message is displayed indicating a fault with
a specific memory module, go to step 14.
Enter System Setup and check the system memory setting.
Make any changes to the memory settings, if needed.
If the memory settings match the installed memory but a problem
is still indicated, go to step 14.
Turn off the system and attached peripherals, and disconnect
the system from the electrical outlet.
Remove the system cover.
Remove the memory risers.
Check the memory channels and ensure that they are populated
correctly.
Reseat the memory modules in their sockets.
Install the memory risers.
Install the system cover.
Reconnect the system to its electrical outlet, and turn
on the system and attached peripherals.
Enter System Setup and check the system memory setting.
If the problem is not resolved, proceed with the next step.
If a diagnostic test or error message indicates a specific
memory module as faulty, swap or replace the module with a known good
memory module.
Remove the system cover.
Remove the memory risers.
To troubleshoot an unspecified faulty memory module, replace
the memory module in the first DIMM socket with a module of the same
type and capacity.
If an error message is displayed on the screen, this may indicate
a problem with the installed DIMM type(s), incorrect DIMM installation,
or defective DIMM(s). Follow the on-screen instructions to resolve
the problem. For more information, see General Memory Module Installation
Guidelines.
Install the memory risers.
Install the system cover.
Reconnect the system to its electrical outlet, and turn
on the system and attached peripherals.
As the system boots, observe any error message that is
displayed and the diagnostic indicators on the front of the system.
If the memory problem is still indicated, repeat step 14
through step 19 for each memory module installed.
If the
problem persists after all memory modules have been checked, see Getting Help.
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