Dell PowerVault ME4 Series Storage System CLI Guide

When you specify to enable this feature, the CLI will present an agreement with a confirmation prompt. The agreement allows remote monitoring of the storage system, collection of diagnostic information, and transmission of that data to a remote support server. Reply yes to enable the support service or no to leave it disabled.

After enabling the service, you can use the set support-assist-info command to enter customer information, and then use the check support-assist command to check connectivity to the SupportAssist server

[maintenance-mode enabled|disabled|on|off]

[state pause|resume]

[enabled|disabled|on|off]

maintenance-mode [enabled|disabled|on|off]

Optional. Puts the system into maintenance mode to notify SupportAssist not to create support tickets during planned system downtime.

• enabled or on – Enables maintenance mode.
• disabled or off – Disables maintenance mode. This is the default.

[state pause|resume]

• pause – Suspends transmitting data to the support server.
• resume – Resumes transmitting data to the support server from the moment the service is resumed.

[enabled|disabled|on|off]

• enabled or on – Enables the SupportAssist feature.
• disabled or off – Disables the SupportAssist feature

# set support-assist enable

# set support-assist state pause

Put the system into maintenance mode.

# set support-assist maintenance-mode on

check support-assist

send support-assist-logs

set support-assist-info

show support-assist